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Planet Pre-Owned / Matthews Mitsubishi V

(1,704 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2020 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award
New (607) 304-5280 (607) 304-5280
Used (607) 608-2901 (607) 608-2901
Service (607) 608-2895 (607) 608-2895

Reviews

(1,704 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Planet Pre-Owned / Matthews Mitsubishi V from DealerRater.

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Not happy with the end result of my vehicle being

Not happy with the end result of my vehicle being serviced.issues within the first 2 months of ownership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

If your issue has not been resolve please call General Manager, Jim Morse at 607-754-2050. Your business is important to us.

All addressed transfer requirements were met with

All addressed transfer requirements were met with excellence in all parts of the contract and were accomplished in the 24-hour cycle. Jeremy Jackson, Sales Consultant, my prime representative in getting the joy of a ride - Priceless. The car is amazing on the first job site and suffered all four seasons of weather with no problems including the windy drive The service center and body center worked with my reference list and accomplished the recovery of my trade 2023 Eclipse Cross to meet the Sales Department's view in a considered price with compensations. Communication links in all areas polished their weaker links and made the road trip possible for my Veterans Event for Valentine Couples on time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Team took great care of you! Thank you for your business and the great review!

Very pleased with the purchases of my vehicles, was in

Very pleased with the purchases of my vehicles, was in need of help and the process was fast, smooth and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Andy was great to deal with.

Andy was great to deal with. It was a very easy process to surrender our lease and purchase a new Outlander. This was a no pressure process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your New Outlander! We're glad to hear Andy took great are of you! Enjoy your new ride and welcome to the Matthews family!

We were greatly pleased with the service and assistance

We were greatly pleased with the service and assistance we received from Adam and Jack. Thank you for great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Adam & Jack took great car of you! We appreciate your business and the great review!

Excellent Service Dept.

Excellent Service Dept. They put up with all the questions i may ask. They take the time to explain what any issue the car may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Had a great experience at Matthews.

Had a great experience at Matthews. All were polite and I was in and out in good time. They explained that my brakes were at 40% wear. That is too much left to require new pads. He said it would be wasteful. I appreciated that, both because it would save money but also because it conserves resources. Thanks for the good honest work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Wonderful staff at Mathews always a smile and always

Wonderful staff at Mathews always a smile and always ready to take care of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Mykel is very knowledgeable, helpful, and friendly.

Mykel is very knowledgeable, helpful, and friendly. The perfect combination needed for this type of service. We didn't feel even once any pressure to buy or make a decision on a car. Mykel went above an beyond to get us into a car with all of what we were looking for and saving us some money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Mykel took great care of you! Thank you for your business and welcome to the Matthews family!

Nice & helpful service staff.

Nice & helpful service staff. Quick to make an appointment online. Clean facility and car when returned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!