Reviews
Not happy with the end result of my vehicle being
Not happy with the end result of my vehicle being serviced.issues within the first 2 months of ownership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
If your issue has not been resolve please call General Manager, Jim Morse at 607-754-2050. Your business is important to us.
All addressed transfer requirements were met with
All addressed transfer requirements were met with excellence in all parts of the contract and were accomplished in the 24-hour cycle. Jeremy Jackson, Sales Consultant, my prime representative in getting the joy of a ride - Priceless. The car is amazing on the first job site and suffered all four seasons of weather with no problems including the windy drive The service center and body center worked with my reference list and accomplished the recovery of my trade 2023 Eclipse Cross to meet the Sales Department's view in a considered price with compensations. Communication links in all areas polished their weaker links and made the road trip possible for my Veterans Event for Valentine Couples on time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our Team took great care of you! Thank you for your business and the great review!
Very pleased with the purchases of my vehicles, was in
Very pleased with the purchases of my vehicles, was in need of help and the process was fast, smooth and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review and your business!
Andy was great to deal with.
Andy was great to deal with. It was a very easy process to surrender our lease and purchase a new Outlander. This was a no pressure process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your New Outlander! We're glad to hear Andy took great are of you! Enjoy your new ride and welcome to the Matthews family!
We were greatly pleased with the service and assistance
We were greatly pleased with the service and assistance we received from Adam and Jack. Thank you for great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear that Adam & Jack took great car of you! We appreciate your business and the great review!
Excellent Service Dept.
Excellent Service Dept. They put up with all the questions i may ask. They take the time to explain what any issue the car may have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business!
Had a great experience at Matthews.
Had a great experience at Matthews. All were polite and I was in and out in good time. They explained that my brakes were at 40% wear. That is too much left to require new pads. He said it would be wasteful. I appreciated that, both because it would save money but also because it conserves resources. Thanks for the good honest work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business!
Wonderful staff at Mathews always a smile and always
Wonderful staff at Mathews always a smile and always ready to take care of you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business!
Mykel is very knowledgeable, helpful, and friendly.
Mykel is very knowledgeable, helpful, and friendly. The perfect combination needed for this type of service. We didn't feel even once any pressure to buy or make a decision on a car. Mykel went above an beyond to get us into a car with all of what we were looking for and saving us some money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear Mykel took great care of you! Thank you for your business and welcome to the Matthews family!
Nice & helpful service staff.
Nice & helpful service staff. Quick to make an appointment online. Clean facility and car when returned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and your business!