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Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bill Allen went above and beyond - very knowledgeable and

Bill Allen went above and beyond - very knowledgeable and friendly- no pressure- 1st time at Matthews but my 4th Subaru- will be back for my 5th!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Bill Allen! Thank you for your business and the great review!

Very happy with Mike and team at Matthews.

Very happy with Mike and team at Matthews. This is our 3rd Kia we have purchased from Mike and have been extremely happy with his service on every transaction. That is why we keep coming back to Matthews for our new car purchases.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with our team and Matthews Import! Thank you for your business and the great review! We hope you enjoy your new ride!

Went in for inspection but had an open recall, they

Went in for inspection but had an open recall, they offered to do it same day. I got a ride from the their ride service. It was overall great experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

Excellent all around.

Excellent all around. Service took shorter than anticipated. Everybody was most helpful and very aware of my disability in walking. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

Everyone was great, helpful and a pleasure to work with

Everyone was great, helpful and a pleasure to work with at my last service. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the perfect review!

I have done this before.

I have done this before. Rob has been excellent with his atttention to my needs and maintains his allegience to Matthews Import Center. Both of us could not/ should not expect any better performance than he has given to us both. I don't know who Cole Sevey is??? EJK

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Rob Finta! Thank you for your business and the great review!

I took my car in for it's NYS inspection.

I took my car in for it's NYS inspection. I had set up an appointment ahead of time. They took my car right in at the scheduled time, sent me a text to let me know how to get hold of them if I had any questions. The inspection was done promptly and when they came to get me they led me directly to my car so I did not have to search for it in the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi scard0, We’re so glad to hear you had a great experience with us! We appreciate your business.

Fast and thorough service.

Fast and thorough service. We couldn't be happier with our new Kia! We will definitely be returning for our next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

I always have found this dealership to be very good.

I always have found this dealership to be very good. Staff are plesssnt, responsive and helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!

Great service and friendly staff would recommend to my

Great service and friendly staff would recommend to my friends. The shuttle driver was also great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the 5 Star Review and your business!