Skip to main content

Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

This was the easiest purchase we’ve ever made.

This was the easiest purchase we’ve ever made. Rich brought us up to speed and kept us notified the whole way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new ride and welcome to the Matthews family! We're glad to hear Rich took great care of you! We appreciate your business and the perfect review!

Gill was fantastic to deal with in the service dept!

Gill was fantastic to deal with in the service dept! His help on the phone and communication upon delivery of th vehicle was excellent !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gil is the best and we're glad he took great care of you! We truly appreciate your business and the perfect review!

I was very pleased with the service on my aging Forester.

I was very pleased with the service on my aging Forester. Wayne explained what the problem was and offered suggestions for extending the life of my car. This Forester has 131k miles and is absolutely the most reliable car I've ever owned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Subarus are the best! We're glad to hear Wayne takes great care of you and your Forester! We truly appreciate your business and the perfect review!

We always have the best of service, always friendly and

We always have the best of service, always friendly and will continue to purchase my vehicle from Matthews.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Everyone was helpful and I was able to get all of my

Everyone was helpful and I was able to get all of my questions answered. I'd shop there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews and the great review!

Lew and Cole did a great job assisting me with my new car

Lew and Cole did a great job assisting me with my new car purchase! They made sure that I was happy with the car I was buying and did everything they could to make things go as smooth as possible. They both did a great job. Thanks Lew and Cole!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We're glad to hear Lew & Cole took great care of you! We truly appreciate your business and hope you enjoy your new ride!

Excellent service.

Excellent service. Polite drivers good value Timely service Easy scheduling. Pleasant phone service. Appreciate the car wash

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Very friendly.

Very friendly. Listen to your concerns. Follow up i and follow thru is stand alone fantastic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the perfect review and your business!

Took time to find problem and recommend the best solution

Took time to find problem and recommend the best solution to resolve a lasting and correct repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the great review!

Great place to buy a vehicle everyone super nice.

Great place to buy a vehicle everyone super nice. Rob helped us by getting a set of keys while Lee was on the phone. It’s been 12 years since we bought our Legacy that we traded in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews again! We appreciate your business and the perfect review!