Hoselton AutoMall

Thank you so much for your 5-star review! We're thrilled to hear that our team could meet your needs and go above and beyond to get you exactly what you wanted at a price that works for you. At Hoselton Auto Mall, your satisfaction is our top priority. We look forward to serving you again in the future!

Thank you so much for your five-star review, Krouvina! We're thrilled to hear that you had a good experience at Hoselton Toyota and that our team, especially Jill McWilliams, provided you with the friendly and informative service we strive for. Jill takes great pride in helping customers understand all the details they need to make informed decisions. We appreciate your kind words and are glad you chose Hoselton Toyota. We look forward to serving you again in the future!

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear about your positive experience with our Service Department and with Matt Earnst. Matt is indeed a valuable member of our team, and we're glad he was able to assist you effectively. It's great to know that our 6-month guarantee on used cars has added to your satisfaction. At Hoselton Auto Mall, we're committed to offering services and policies that make a real difference for our customers. We look forward to serving you again in the future and hope you continue to enjoy your vehicle. Should you need any more assistance, please don't hesitate to reach out.

We sincerely apologize for the challenges and frustrations you've encountered with the service of your 2023 Chevy Tahoe at Hoselton Chevrolet. Our goal at Hoselton is to provide exceptional service and support to our customers, and it's clear that in this instance, we fell short. Please allow us to express our deepest apologies for any inconvenience and distress this situation has caused you. Understanding the situation fully, it's important to clarify that the issue stemmed from an aftermarket Lojack device installed by the dealer from which the vehicle was purchased. Such installations can sometimes lead to complex diagnostic challenges, which unfortunately was the case here. Despite the efforts of our service team, the diagnostic process was hindered by the aftermarket product, leading to an extended resolution time which we understand was highly frustrating for you. We want to assure you that we take your feedback seriously. Upon review of your case, we've taken steps to work directly with General Motors and the selling dealer to find a resolution. Our Service Director is actively engaging with GM to address the concerns raised and ensure a satisfactory outcome. Our commitment to you and all our customers is unwavering, and we are determined to restore your faith in our services. While the diagnostic process identified the aftermarket device as a contributing factor to the issue, leading to unexpected charges, we understand that this was not the outcome you anticipated, especially with a vehicle that's only a few months old. We are exploring all avenues to address the financial aspects of the diagnostic work and the loaner vehicle provided during this time. Your experience has prompted us to review our service processes and communication practices. Ensuring our customers receive timely, transparent, and effective service solutions is paramount. We regret any lapse in communication following your service experience and are taking immediate steps to ensure that a member of our management team reaches out to you directly to discuss a way forward. Hoselton has served the community and its families for years, and we deeply value the trust and loyalty of our customers. We are committed to turning your experience around and demonstrating the level of service and care you deserve. A Service Team Member will be in contact with you to discuss this matter further and explore how we can make this right. If you wish, you can also reach out to me, JP Hastings, Customer Experience Manager, directly at jphastings@hoselton.com. Once again, we apologize for the inconvenience you've experienced. Your feedback is invaluable to us as it helps us improve and serve you better. Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in Hoselton Chevrolet.

Thank you Danasia, so much for your glowing review and for taking the time to share your experience with Steve D. at Hoselton Pre-Owned Super Center! We're thrilled to hear that Steve was able to assist you with patience, helpfulness, and punctuality. We always aim to deliver a great experience, and we're glad to know that Steve helped make your car buying process a memorable one. Enjoy your Nissan Rogue, and remember, we're here whenever you need us. Welcome to the Hoselton family!