Mazda of West Ridge

Mazda of West Ridge continues to provide excellent maintenance service with every visit. Tailored service that makes for an overall good experience!

It was my first time leasing a car and Jesse Cicione and Matt Maclean made the process simple and put me into a car I could afford and love.

Great service and friendly staff . I have wanted a red Mazda CX5 for a long time and finally bought myself one on my birthday . I just love it. Matt MacClean our salesman was the best. He made the buying process very smooth and gave us the best interest rate .

I had a flat tire late afternoon and they took care of it asap My salesman who has assisted me leasing 3 cars told me about the tire insurance and this saved me over $300 I won?t ever shop elsewhere

Easy to make the appointment and great communication to explain the work needed and coordinate pick up

I brought my Mazda CX 5 in for service, reporting an issue when shifting between low gears. The vehicle would hiccup making the ride very rough. The service department verified the issue and tried resetting the transmission timing. That did not solve the issue so they contacted Mazda Warranty because the vehicle is still under 6 years, 60k miles. After two days, the service department was told by the warranty department to check the rear differential, which turned out to be a little loose. I approved the work on the rear differential. I was even given a loaner vehicle for free because of how long everything was taking . So far so good. They were even sending me videos of what they were going to do. A couple days later, I was contacted by the service department and told that during the repair a non-warrantied part was damaged. The harnesses for the anti-lock break system were broken while being removed because they were rusted on. I was then told I would be responsible to cover the cost of replacing the damaged parts and asked if I approved replacing them. I said "What choice do I have? The car won't be drivable unless this gets fixed, right?" I had to 'approved" the work to replace the parts they broke or deal with a partially disassembled car. I had not been sent any video informing me the parts were rusted on and could be damaged. I never saw the broken parts. I was only contacted after the fact. I felt completely hustled. I spoke to other service centers and they agreed that I shouldn't be charged for the replacement parts that were broken during the repair. I will mention that they did waive the labor cost for the replacement of the broken parts. However, when I contacted the General Manager via voice mail and the service manager expressing that I was being charged for a situation I was not responsible for and had no knowledge of the potential before hand, I was still told that it was Mazda policy. At this point, my vehicle was being held hostage until I paid $300+. Once I had the vehicle back, I was still experiencing the issue I brought it in for two weeks ago. I opened a case with Mazda Customer Care, but they are unable to offer any kind of reimbursement and was told that the service manager at Mazda of West Ridge was unwilling to discuss the situation further. I will not return to this service center or dealership nor can I recommend them to anyone.

Easy and stress free! All my questions were answered, and Judy and Greg were able to get me exactly what I needed.

I went in for a NYS inspection and the service department was very clean and they were very courteous. Work was done in a timely manner. Very good experience.

Our salesman Toby was great and pleasure dealing with. He was thorough when explaining the options.and maintenance. We?ve had the car 2 weeks and are enjoying it.

Always treated with kindness, care, and respect. I would trust these people with my life.