Reviews
Great dealership!!!
Toby was great to work with. This is the second car I bought from this dealership and Toby was the salesman I dealt with both time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Laurie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Great Experience
Salesperson Judy Salatino was fantastic. Got me into and vehicle that is better than I expected. She made the car buying process easy and laidback. Go see her!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shaun, thank you for your kind review; we are happy to pass along your comments to the team here at Mazda of West Ridge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Well done
Routine maintenance was done. Staff was friendly and knowledgeable. The video they do to show what they?re doing to the car is fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Philip, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
West ridge Mazda service
Impressed with service tech at the service counter. Professional and respectful, clear asset to their organization
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Car Service
Mazda of West Ridge continues to provide excellent service. One of the best parts of the service is the technician's video reviewing all aspects of the completed work and recommendations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, thank you so much for your positive comments about Mazda of West Ridge! We are always more than happy to assist you if anything else comes up. Take care!
Front Brakes
Always treated with the utmost respect. Service done right and with minimal time. Great place to get work done while your waiting. Competitive pricing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Quick & Efficient
Needed recall work to rectify a computer problem. Job completed quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car purchase
My experience was was very smooth and easy. The whole process went quickly and I traded in 2 vehicles for the purchase of 1.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Barbara, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mazda cx5
Visited three dealers in western NY. West Ridge Mazda provided best price, trade in allowance, and fast feed back on any questions we had. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paul, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
20K service
They weren?t going to rotate the tires at 20K and they hadn?t rotated them at 15K either so it had already been 10K miles. I always do mine at 6K. Also I asked them to clean off the battery corrosion for which they charged me $40.When I got home I saw they had cleaned and sprayed the terminals but left the corrosion on the rest of the battery top and hold down clamp. It seemed they wanted to do the least they could.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jesse, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (585) 352-5995 so we can work towards a resolution. We look forward to hearing from you.