Reviews
Aaron and everyone that worked with us did an excellent...
Aaron and everyone that worked with us did an excellent job. During and after the buying process. Thank you Aaron and a special thanks to Lindsey for helping me with my issue
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad we could help! Thank you for your kind review; we are happy to pass along your comments to the team here at New Holland Auto Group! We appreciate your business, and hope to see you again soon!
I would not recommend this place to anyone, their price...
I would not recommend this place to anyone, their price is too high also I have a bad experiences. They sold me a 2009 Toyota Camry with a lot of problems and when I asked them for trade to buy another car from them again they didn't even want to talk to me. Bad customer service they don't respect their customers.😡
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We value our customer's opinions; they help us ensure that we continue to offer the best customer service possible. Please contact me offline at 717-351-1637 to review your recent experience. Sheri Hackman - Executive Manager
Good initial experience (sales person did well), BUT...
Good initial experience (sales person did well), BUT vehicle was missing options when it arrived. I was told they would make things right with at a later time with a handshake. POOR judgment on my part. These people made a mistake and refused to live up to their own work. CHAPMAN FORD and KEELER BROS FORD is not far away and I will be taking the rest of my car care business to one of them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Frank, Charlie Whiteman our General Sales Manager left you a voicemail message this morning. We apologize, there was a lack of communication on our part. The crossbars for the roof rack where ordered this morning. Your business is very important to us! Please contact Charlie at 717-354-4901 at your earliest convenience. If you cannot reach Charlie please ask for me, Sheri Hackman - Executive Manager.
Jonathan was my sales guy and he was really nice and...
Jonathan was my sales guy and he was really nice and helpful. I would recommend the dealer ship to anyone as it is very clean and organized. They also have a great selection of snacks and drinks available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Your satisfaction means a lot to us, and we truly appreciate you choosing New Holland Auto Group! We'll be sure to share your feedback with Jonathan!
Our experience from start to finish was top notch! Our...
Our experience from start to finish was top notch! Our salesman was extremely knowledgeable, professional, thorough and courteous, as was the finance manager. All of our concerns and questions were addressed with great satisfaction. We will not shop anywhere else after this experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much for this great review! We set high expectations for ourselves so it's gratifying to hear you had a great experience with us! Please don't hesitate to call if you need anything. Thanks, again!
We had purchased a 2017 Escape last year from New Holland...
We had purchased a 2017 Escape last year from New Holland Ford and were very happy with the dealership and the vehicle. Unfortunately, we were involved in a collision where the Escape was demolished. So, back to New Holland to see what was available. Jerry Dunlap took his time in finding a vehicle that would fit our budget. In turned out he was able to get us in a new 2020 Escape Titanium for a much better deal than on a used Escape. Extremely happy with doing business with New Holland Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much for this great review! We truly appreciate your feedback! We're sorry to hear about the accident, but glad you decided to come back to New Holland Auto. Enjoy your new Escape, and we hope to work with you again, in the future!
Although its more of a drive to New Holland Ford than to Chapman in Lancaster or Columbia, I will continue to bring my Escape to New Holland for service.
Awesome! That's what we love to hear!
This was the easiest car buying experience I have ever...
This was the easiest car buying experience I have ever had. This is also the first time I have ever use this dealership I will be going back in the future for any other car purchases. Aaron was friendly professional and explained everything to me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much for this amazing review! We are happy to hear that you enjoyed your recent experience with us! We appreciate your business, and look forward to working with you again!
This was my second purchase of a new vehicle from New...
This was my second purchase of a new vehicle from New Holland Auto Group. Every experience I have had the past 5 years with buying, servicing, recall updates, and vehicle repairs have been extremely positive. They have always made it very easy to do those things and have been very accommodating, friendly, helpful, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback as well as your loyalty! Our customers are our greatest asset and we truly value your business!
Aaron was excellent. We are super happy with our...
Aaron was excellent. We are super happy with our purchase. The entire process was smooth and flawless. We will buy our next car at this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike272antiques, thank you so much for taking the time to let us know how happy you are with your experience! We appreciate your business, and look forward to seeing you again!
Purchase of a new car
I have dealt with New Holland Auto for many years. I have always had a pleasant and efficient experience. Whether leasing, purchasing, or having my car serviced, it has always been done in a timely and courteous manner. Any issues or problems have been handled with courteousness and dignity.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dlomezzo, thank you so much for your feedback as well as your loyalty! This is so great to hear! We appreciate building long term customer relationships and we truly value your business!