Reviews
Outstanding Experience at New Holland Ford!
Outstanding Experience at New Holland Ford! I recently purchased a vehicle from New Holland Ford and couldn’t be happier with the experience. My sales person, Shane Hymen, was absolutely fantastic. From the moment I walked in, Shane made me feel comfortable and supported. He wasn’t pushy at all—just genuinely helpful, knowledgeable, and patient. When I had concerns about potential issues with the vehicle, Shane stood behind me 100% and made sure everything was addressed. What truly set this experience apart was the involvement of the owner, Mr. Penske. He went above and beyond to ensure my concerns were taken seriously and resolved quickly. His personal attention made me feel extremely confident and comfortable with my purchase. If you’re in the market for a Ford, go see my guy Shane. He’s the kind of salesperson who will back you up, treat you with respect, and make the car-buying process a pleasure. I highly recommend New Holland Ford and especially Shane Hymen for anyone looking for a top-notch experience!
Outstanding Experience at New Holland Ford!
Outstanding Experience at New Holland Ford! I recently purchased a vehicle from New Holland Ford and couldn’t be happier with the experience. My sales person, Shane Hymen, was absolutely fantastic. From the moment I walked in, Shane made me feel comfortable and supported. He wasn’t pushy at all—just genuinely helpful, knowledgeable, and patient. When I had concerns about potential issues with the vehicle, Shane stood behind me 100% and made sure everything was addressed. What truly set this experience apart was the involvement of the owner, Mr. Penske. He went above and beyond to ensure my concerns were taken seriously and resolved quickly. His personal attention made me feel extremely confident and comfortable with my purchase. If you’re in the market for a Ford, go see my guy Shane. He’s the kind of salesperson who will back you up, treat you with respect, and make the car-buying process a pleasure. I highly recommend New Holland Ford and especially Shane Hymen for anyone looking for a top-notch experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service manager was rude and condescending.
Service manager was rude and condescending. Will never ever take a vehicle there to get worked on. Worst experience i ever had
Service manager was rude and condescending.
Service manager was rude and condescending. Will never ever take a vehicle there to get worked on. Worst experience i ever had
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin was great very kind and courteous no high pressure
Kevin was great very kind and courteous no high pressure would recommend him to my friends if they need a vehicle
Kevin was great very kind and courteous no high pressure
Kevin was great very kind and courteous no high pressure would recommend him to my friends if they need a vehicle
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We noticed that while your comments about Kevin were very positive, the rating left was only 1 Star. We're hoping this was just an oversight, as it sounds like you had a great experience with him. If there's anything we may have missed or if you'd like to share more about your experience, please don’t hesitate to reach out to me directly at 717-351-1637. We truly value your feedback and want to make sure everything met your expectations. Sheri Hackman-Executive Manager
I sent a message to this dealership twice about looking
I sent a message to this dealership twice about looking at a vehicle and never received a response.
I sent a message to this dealership twice about looking
I sent a message to this dealership twice about looking at a vehicle and never received a response.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sarah, I apologize if you did not receive our previous responses. Were you inquiring about a 2021 Toyota Sienna? If so, my Business Development team sent you emails on the following dates and times: March 14th at 9:09 AM and 4:15 PM March 15th at 10:31 AM March 18th at 10:13 AM Could you kindly check your Spam or Junk email folders? If this is not the correct inquiry or individual, please feel free to reach out to me directly at 717-351-1637, and I’d be happy to assist you further. Sheri Hackman - Executive Manager
New Holland Ford worked with me as I bought a new Ford
New Holland Ford worked with me as I bought a new Ford outright and the car was not right for me. They really listened and gave me a great deal on a car right for me. AARON FLICKINGER is the best sales person ever to deal with. Ask for him!!!!
New Holland Ford worked with me as I bought a new Ford
New Holland Ford worked with me as I bought a new Ford outright and the car was not right for me. They really listened and gave me a great deal on a car right for me. AARON FLICKINGER is the best sales person ever to deal with. Ask for him!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very happy with new car.
Very happy with new car. We have now brought 5 cars for Tom weaver, each time he has been great.
Very happy with new car.
Very happy with new car. We have now brought 5 cars for Tom weaver, each time he has been great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From my inquiry, to the final sale, this dealership was
From my inquiry, to the final sale, this dealership was top notch. Jeremiah was a great sales person, making the process quick and easy. I highly recommend them for your next purchase, we drove 90 minutes, and it was well worth it !
From my inquiry, to the final sale, this dealership was
From my inquiry, to the final sale, this dealership was top notch. Jeremiah was a great sales person, making the process quick and easy. I highly recommend them for your next purchase, we drove 90 minutes, and it was well worth it !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They changed my oil and did not reset the dashboard or
They changed my oil and did not reset the dashboard or put a new sticker on my window. I keep get oil change due notice. I went in and it was less than 1000 miles since my last oil change. I asked why it was not reset and the sticker was not changed? They told me they forgot. I asked how to stop the notification about the oil change and he said it is in the owners manual! Poor service!! Also never changed the sticker on window! That's ridiculous! Now I have to figure out how to reset the oil change notice? Wow! I even bought the truck there brand new! I will never go back! This is not the first issue with them either!
They changed my oil and did not reset the dashboard or
They changed my oil and did not reset the dashboard or put a new sticker on my window. I keep get oil change due notice. I went in and it was less than 1000 miles since my last oil change. I asked why it was not reset and the sticker was not changed? They told me they forgot. I asked how to stop the notification about the oil change and he said it is in the owners manual! Poor service!! Also never changed the sticker on window! That's ridiculous! Now I have to figure out how to reset the oil change notice? Wow! I even bought the truck there brand new! I will never go back! This is not the first issue with them either!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
When is a deal not a deal ?
When is a deal not a deal ? When it's from New Holland. 3/15/24 6:00PM put $2000.00 down on a vehicle & provided all signatures and required paperwork/documentation as requested. The dealership was unable to arrange financing & asked me to arrange. I met with our banker to do so and informed the salesman. Meanwhile, on 3/22/24 10:30AM I was at a funeral & received a voice mail threatening to sell the vehicle if I did not call this dealership within 90 minutes to confirm our interest in the vehicle, (the cashed check and signed documents were not enough ? ?) By the time I got back from the funeral, the vehicle was sold ! It was a total of 4 business days since providing the deposit and only 2 days since meeting with our banker. P.S. the bank ok'd the financing ! The 1 star is because the salesman was pleasant throughout; I think management was behind the shady tactics. At this time we're considering legal action due to a breathtaking breach of contract law.
When is a deal not a deal ?
When is a deal not a deal ? When it's from New Holland. 3/15/24 6:00PM put $2000.00 down on a vehicle & provided all signatures and required paperwork/documentation as requested. The dealership was unable to arrange financing & asked me to arrange. I met with our banker to do so and informed the salesman. Meanwhile, on 3/22/24 10:30AM I was at a funeral & received a voice mail threatening to sell the vehicle if I did not call this dealership within 90 minutes to confirm our interest in the vehicle, (the cashed check and signed documents were not enough ? ?) By the time I got back from the funeral, the vehicle was sold ! It was a total of 4 business days since providing the deposit and only 2 days since meeting with our banker. P.S. the bank ok'd the financing ! The 1 star is because the salesman was pleasant throughout; I think management was behind the shady tactics. At this time we're considering legal action due to a breathtaking breach of contract law.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback regarding your experience at New Holland Auto Group. We sincerely appreciate your feedback and we're very sorry you are unhappy with your recent visit. It was never our intention to sell the vehicle to someone else. We will take your comments into consideration to make changes to improve our customer experience. If I can be of further assistance, please contact me offline at 717-351-1637. Sheri Hackman - Executive Manager
Excellent sales staff, horrible service staff.
Excellent sales staff, horrible service staff. Buy here, but make sure to find another dealership to service your vehicle. They don't listen, don't follow warranty deals set up by sales. Change appointments on the whim. They don't follow through when they are told.if a particular problem, which is audible and tell.you it doesn't exist. Yet another mechanic at another ford dealership heard it. Stay away, you'll get better service from a regular garage or another dealership.
Excellent sales staff, horrible service staff.
Excellent sales staff, horrible service staff. Buy here, but make sure to find another dealership to service your vehicle. They don't listen, don't follow warranty deals set up by sales. Change appointments on the whim. They don't follow through when they are told.if a particular problem, which is audible and tell.you it doesn't exist. Yet another mechanic at another ford dealership heard it. Stay away, you'll get better service from a regular garage or another dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
