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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service

Go to Hernan for all your new or used vehicle needs! He is a pleasure to do business with and will take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Matt! I will share with Hernan

buy with confidence from Autohaus Lancaster

Hernan Diaz is very knowledgable and no pressure salesman. Just purchase Q7 and I am very happy with the whole puchase experience. This is my second Audi from Autohaus and I would stongly recommend Hernan and Autohaus. Buy with confidence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Michael!

Great experience!

Hernan helped us with an Audi purchase. He was prepared for our visit, warmly welcomed us - and continued to be kind, thoughtful and knowledgeable throughout our purchase. Our experience was delightful - we highly recommend him and Autohaus. Thanks, Hernan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Pam and Todd!

Great service

Hernan is the man! If you need a great deal on a Audi, new or used give Hernan a call. They made the transaction smooth and simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Filip!

Hernan is excellent!

Hernan was an excellent salesman. He got us everything we wanted and was highly efficient. Everything he committed to over the phone came to fruition when we arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jose! I will share with Hernan!

“Low-Pressure Buying Experience” The p

Hermann was exceptional in that he was knowledgeable, personable and caring. He made the buying process enjoyable and he and his colleagues were low-pressure and they let the product serve as the focus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Mike

Great Sales Team

I picked up my new Audi Q7 from Audi Lancaster this week. The staff was helpful with my trade-in and there was no pressure for a sale. My Client Advisor, Hernan, was extremely courteous and customer-focused, and made the car purchase a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Gary. I will share with the entire Audi team

I'm a big Autohaus fan.

Today I picked up my new SQ7 at Autohaus in Lancaster. i've lost track of how many Audis I've purchased from Autohaus over the years, but I'm sure it's more than 12. So I'm obviously a satisfied customer, both with Audi and with Autohaus. I can't recommend them more strongly than to say I'll be back for more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Phil for the great review and your loyalty

My 8th Autohaus Audi

This 2023 Q5 purchase was my 8th Audi from Autohaus. The primary reason for returning to Autohaus 8 times is their star Hernan Diaz-Egg, 13th in Audi sales in the USA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Pierson for the great review and your loyalty

Happy Customer

Overall great experience. We had some challenging moments on both sides which were handled professionally and honestly. Hernan and the group will definietely take care of you. I do plan to do business with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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