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Autohaus Lancaster, Inc.

(509 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Incredibly easy car buying process.

Incredibly easy car buying process. Everyone I interacted with was super professional and very accommodating. No hassle process! I drove 3 hours to buy my car from them and I'll do it again for my next one too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review David

Leased a Audi.

Leased a Audi. Charged triple the money factor at the time. Purchased other cars here. Thought they were trustworthy. Ultimately my fault for not being more diligent. Never again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

H makes the car buying experience so easy!

H makes the car buying experience so easy! The whole team at AutoHaus was a pleasure to work with. I will definitely be purchasing another Audi in the Future. This is our 4th Audi and have worked with H each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jamie

H is awesome.

H is awesome. Autohaus is fantastic. I can’t stress enough if you want a great car buying experience this is the team to make it happen. The team is fair and transparent. If you are buying a VW, Audi or Porsche make sure to give Autohaus a call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Tim

"H" is the man!

"H" is the man! I met Hernan over a year ago when I moved to Lancaster and knew we would do business together eventually. The timing was right, and he delivered white glove service the entire process and ensured a smooth delivery. Very excited with my S5 Sportback! Shout out to Tom for also saying hello and welcoming me to the Autohaus Audi family. Go team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Kurt

"H" is the man!

"H" is the man! I met Hernan over a year ago when I moved to Lancaster and knew we would do business together eventually. The timing was right, and he delivered white glove service the entire process and ensured a smooth delivery. Very excited with my S5 Sportback! Shout out to Tom for also saying hello and welcoming me to the Autohaus Audi family. Go team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you

Bought an A4 for by son.

Bought an A4 for by son. A perfectly seamless, and painless, transaction. Hernan is by far the very best salesperson that I have ever had the pleasure of dealing with. This is how you build customers for life. He stands by his brand and epitomizes professionalism. Super impressed with the rest of the finance and support team as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the awesome review Thomas! I will be sure to share with H

This was my first car purchase in 8 years and I couldn’t

This was my first car purchase in 8 years and I couldn’t have been more pleased and impressed with Hernan’s ‘H’ work ethic and professionalism. A truly excellent and honest salesman who I look forward to working with again in the future. I’ll be recommending this dealership and H to any of my friends and colleagues looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Adam! I will be sure to share this with H

Hernan is One of the best salesman I dealt with.

Hernan is One of the best salesman I dealt with. He always gets deals done and he’s a hard worker to make sure the customers happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the awesome review!

Hernan is the best!

Hernan asked all the right questions to ensure we left in the car perfect for us. He made the car buying process a pleasure and we’ll definitely buy our next from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks KS