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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Thanks, Hernan!

Thanks to Hernan for getting me into a beautiful S3. I came to live in Lancaster five years ago with my third A4. When the time came to consider a new car, Hernan made the experience a great one. I would recommend this dealership, based on this sales experience, and the trust established with the service department (thanks Morgan and Kyle!!!), where I had been servicing my old 2015 A4. Thanks Hernan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Claudia. I will share with H.

Autohaus Lancaster is TOPS!

Hernan made the entire process easy and accommodated my requirements completely. Collin is a great sales manager. Andrea closed the leasing process. Cameron acquainted me with the new MMI features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Bob for the great review

Great Experience

Purchased my first Audi from Autohaus and I had the best experience. They have such a huge inventory and Hernan was fantastic to deal with. I highly recommend them to anyone looking for an Audi, Porsche or VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Matt for the great review.

Audi Q8 Purchase

I purchased my 4th Audi but it was my first from this dealership. Hernan and his team made the process so easy and I love my new vehicle! I highly recommend Hernan and this dealership. It was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Susan for the great review.

Awesome dealership

What a great experience! This was our first Audi purchase, Hernan and the entire team actually made buying a car enjoyable. Hernan listened carefully to our concerns, wants, needs, etc. He was very friendly, patient and low key. Once we made the decision to buy, he introduced to the entire team - Cameron from technology, Kyle from finance, the general managers and service staff - who were equally friendly and welcoming. Going through the paper work was painless. Definitely recommend this dealership to anyone looking to buy an Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Kathy for the great review.

Second Purchase

The dealership makes you feel at home. No pressure, very customer service oriented and responsive. This is our second purchase and we have been thrilled with the process from start to finish. Hernan is an excellent sales associate and someone who you know is looking out for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Josh!

A Top Tier Associate and Experience

I applaud the courteousness, patience, knowledge, and enthusiasm of the Audi team member, Hernan, who was one of the final factors in my decision to purchase my car. After searching for months, I found what I believed I wanted, and through Hernan's efforts and expertise, he encouraged me to realize that my new car is the perfect choice for me. His listening skills are top-notch, because he not only heard the meaning of my words, but he also valued what I had to express. Also, he introduced me warmly to other members of his team, Cameron from technology and Andrea from finance, who were equally knowledgeable and patient. Yes, this dealership impressed me as did Hernan who was the most receptive sales associate I encountered in my months-long research to find a car to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review

Great Experience at Audi Lancaster

What great service! Everyone was great, but in particular Hernan who was attentive, patient and extremely helpful and down to earth. The paperwork was painless, process easy. Could not be more grateful. Thanks so much Hernan. See you again soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Richard

AUDI A7 Purchase

Hernan was great to work with in our A7 purchase! His expertise and attention to detail was very much appreciated! He was very patient with our questions and I strongly recommend him for dealing with an Audi purchase! JimN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review

Hernan was great!

My first time purchasing a vehicle here and definitely not my last. What a great experience! Hernan was wonderful to work with! I will definitely recommend him and Audi Lancaster to anyone purchasing a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Tanya for the awesome review