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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have NEVER had such an awesome experience when buying a

I have NEVER had such an awesome experience when buying a vehicle. Hernan and the rest of the Team went above and beyond to make sure I was taken care of! I drove over 5hrs to the dealership for a very special Audi RS5 Sportback and it was well worth it. I would make the drive again, they are well worth the trip! Thank you H and Team!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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What a fantastic experience with Autohaus, and our

What a fantastic experience with Autohaus, and our rock-star sales person, Hernan ("H"). I was buying my 81-year old mother her dream car, and H was there every step of the way. We did this 100% remote! We live in Maine, and H was very helpful in navigating the whole process, and even more importantly, being a fantastic communicator all along the way. If there ever was a small hiccup, he was quickly there to help and make sure everything got back on track. When we got the business office part of the process, Laure Pearson was also wonderful to work with, and fantastic about responding to every little question quickly. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We bought our second vehicle from Hernan.

We bought our second vehicle from Hernan. He is easy and pleasant to work with. Kept us informed through out the process. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hernan was great to work with, kept me in the loop as my

Hernan was great to work with, kept me in the loop as my car shipped to the dealership, answered all my questions promptly, and was very helpful and quick about completing the purchase. Entire process was professional and stress-free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hernan was the best!

Hernan was the best! Got me a good deal on my trade, was patient, went above and beyond to get us into the vehicle we wanted! Thanks Hernan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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H was easy to work with and exceeded my expectation in

H was easy to work with and exceeded my expectation in person. It was a very easy buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome.

Awesome. Again. H is the man. I couldn’t be happier with the team at Autohaus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place to buy fast clean prompt they take good care

Great place to buy fast clean prompt they take good care of you will be back to upgrade vehicle soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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H was a really genuine and good salesman.

H was a really genuine and good salesman. Felt super comfortable buying from him and the staff. This branch has come a long way from before. Really good buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Working with Hernan was such a pleasurable

Working with Hernan was such a pleasurable experience. Trading in our Audi A5 for a Q5 was quick, seamless, and very professional. Hernan made this one of the best car buying experiences we’ve ever had. If you’re looking for an Audi and want the best customer service, call Hernan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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