Big Two Toyota of Chandler

The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were called and everything was done and ready when we picked up the car.

My whole experience this time around was VERY disappointing. I had a very high respect for Toyota and Big Two.. I no longer have that feeling after being a customer for 4 years and brining in my vehicle religiously to get oil changed, and being told that multiple things are suggested/recommended to get replaced/flushed. I would expect that all this would show up on the reports that I get, everything was green up to now.. no mention that hey.. you might want to check, or consider this next time, it's all of the sudden when I take it in for powertrain warranty work that all of the other stuff us needed. My vehicle was kept TWO days for all of this stuff to get done.. the first day I don't believe it was even looked at until I initiated the call to ask about it after being there several hours. The second day, there was no communication from Big Two unless I called! I called twice! I left a message the first time with no information about you being out.. I had no idea the status of my car or anything.. I waited at least three hours to call back and was told, oh yeah, it's ready..?? seriously? The service staff did not offer ANY empathy whatsoever, not even I apologize for you having to wait to hear about your car.. nothing! I felt like I was pressured into doing all of the extras, when I was told , this is preventative BUT we strongly recommend it. I will not be back!

I rarely need to go to the Toyota Service Center but when I do, they are the BEST. So friendly, courteous, and they know what they are doing. They give me the best price for whatever I am having done on my car. If I need to wait while service is being done, they have excellent choices for sandwiches, salads, fruit and beverages. I can take my Tablet and work while waiting with their free internet connection. I will continue to support Big Two Toyota and will be there when it's time to purchase a new Prius.

Edie is very reliable explains the work completely. very happy with the work done. waiting was minimal very nice waiting area for clients will come back

I have gone to this dealership for years! Jason Briggs is AMAZING! He is kind and personable with his customers. He demands OUTSTANDING CUSTOMER SERVICE from all his employees. The employees in every department go out of their way to make sure you have a positive experience. I called Tony Rhoades, Assistant Service Manager . He took care of me a few hours after the call and said bring your vehicle here now. I was shocked. I have not experienced that type of customer care at any other dealership. Tony arranged my transportation to get home. By the next morning, I had detailed information on my vehicle. There was specific information about immediate repair needs and what repairs could be repaired later. All their mechanic technicians are extremely talented and trained. Especially Chase G. Billy and Big Mike are superior service advisors! Great personalities and explain car terminology very well. Big Two Toyota is honest with their pricing and tell you what repairs are necessary to ensure your safety.They do not pressure you to get the repairs done if it is a financial hardship. They even have financing options to help if you can not afford to pay the bill all up front. Thank Jason for your leadership and everyone at Big Two Toyota of Chandler for your hospitality and EXEMPLARY CUSTOMER SERVICE! Laurie

I had an appointment for a routine 15,000 mile service on our Prius Prime. Upon arrival, my wait for the assigned service rep Garrett Zehms proved unusually long, so a manager checked me in. When paperwork was about complete, Garrett showed up, was introduced, and he said the wait would be about 90 minutes. After 2 1/2 hours, I became concerned that they had found a serious problem, found Garrett, and asked him if the car was OK. His response "who was responsible for the check-in?"!! When I explained that it was him, he found the record and it was magically ready to go in about 2 minutes. No apology or explanation; If I had not inquired, I would have spent the entire day there!

Garrett Zehms always does a fantastic job and the service time is always as he predicted. I couldn't be happier with such great service!

I am a Senior and brought my Prius in. Concerned about braking issues and possible air conditioner problems Billy G ordered a full workup and I opted to wait though a Lyft was available. The mechanic was very thorough and Billy came tome 2x to carefully explain the progress. I was advised that there was no need for concern. They had looked carefully at the car and test drove it to verify that their diagnosis was accurate under driving conditions. I paid only the basic checkup costs incurred by the mechanic. I am so relieved that my Dealership of Choice has such a great caring staff on all levels. This is my 3rd car purchased and maintained by their trained team Quodos to Billy G!

I was treated as always with dignity and respect and utmost of courtesy. Thank you always for making me always treated as a valued customer.

Good service from good people, just took a little longer than usual? Like most dealerships, seems like the service is a little pricey compared to some of the other local shops special offers?