Big Two Toyota of Chandler

Worst experience ever! I am a 70 year old diabetic widow who was pushed, under duress, into a purchase of a Highlander after 6 hours of badgering. Asked within 24 hours to be let out of the contract, after being sick the entire night. I was told "No" - either take the car or we will have it delivered. Not only do I have a car I do not need, but every time I drive it, I get to relive the disrespect and duress I was under.

I have been dealing with Garrett for some time now. I have two vehicles I bring to Big Two on a regular basis for service. Garrett is always polite and professional. His input each time regarding any service that is required is very much appreciated. My thanks to him and all your support staff. Mike Galligan

They provide you a detail report of service complete on the car and they are trustworthy. They also give you photos of what needs to done to be repaired on your car.

I had made an appointment earlier in the week and arrived about 10 minutes earlier and was warmly received by my Service Advisor. We went in a sat down to review my service requirements and then I take off on a bike ride for several hours. Upon my return, I got a cup of coffee and met with my advisor, Billy Garlin. All my service items were completed and he took me over to the cashier to pay and have my car brought around. My vehicle had been washed and I will be back for my next service.

I bought my 2013 Prius from Del. She did a great job, was not pushy and was very trustworthy. I will go back to her when I buy my next Toyota.

Always comfortable showroom waiting area good snack selection and nice new car display. Someday I'll buy a 2020 Toyota Highlander Platinum Limited Hybrid maybe

This is the second top end vehicle we have purchased from Big Two Toyota in less than a year. . Andres and the entire staff have, again, gone above and beyond to make our buying experience pleasurable. Paul and Mary Lou DelVecchio

George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had to order them from another dealer. I was not pleased because of the long wait and told him we have been customers since 2005. He asked if we had any other mix ups during this time and when I said no he said once in 15 years was a good score. He made an irate person ( me ) smile and diffused my anger. George is a good man who deserves a raise. Bill Reinson

The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were called and everything was done and ready when we picked up the car.

My whole experience this time around was VERY disappointing. I had a very high respect for Toyota and Big Two.. I no longer have that feeling after being a customer for 4 years and brining in my vehicle religiously to get oil changed, and being told that multiple things are suggested/recommended to get replaced/flushed. I would expect that all this would show up on the reports that I get, everything was green up to now.. no mention that hey.. you might want to check, or consider this next time, it's all of the sudden when I take it in for powertrain warranty work that all of the other stuff us needed. My vehicle was kept TWO days for all of this stuff to get done.. the first day I don't believe it was even looked at until I initiated the call to ask about it after being there several hours. The second day, there was no communication from Big Two unless I called! I called twice! I left a message the first time with no information about you being out.. I had no idea the status of my car or anything.. I waited at least three hours to call back and was told, oh yeah, it's ready..?? seriously? The service staff did not offer ANY empathy whatsoever, not even I apologize for you having to wait to hear about your car.. nothing! I felt like I was pressured into doing all of the extras, when I was told , this is preventative BUT we strongly recommend it. I will not be back!