Big Two Toyota of Chandler

I scheduled service on my vehicle in advance and had an appointment to check my air conditioning blower as it was not working. I was notified when I got to the dealership that the appointment was for a drop off and would take hours to take a look at my vehicle. That is counterintuitive to scheduling and having an appointment. I didn't feel as well greeted and quite honestly I felt like I should have known it was a drop-off instead of waiting. Well, it took 2 hours for them to look at car and identify the issue. They could not replicate the issue. In the meantime, I asked if they could just put my passenger side visor in, as I bought one online. They said it would be $40 to essentially just put two hands on visor and plug into ceiling of car. I have been getting both of my Toyotas serviced there since 2011 and I bought a brand new minivan in 2012. Its unfortunate, but service areas of a dealership are just looking to maximize their business profits, as they should. However, they should look at the overall client relationship and see that when a customer has been very loyal and has spent thousands of dollars in services over the year and has purchased a $30k+ vehicle, perhaps you just install the visor without having to get the manager involved. Sometimes appreciating your loyal customers and saying 'yes' and 'thank you' goes a long way to get repeat customers and referrals. Interesting, I always receive a phone call from this dealership after my service appointments, however no cal this time. I think they knew it was going to be an average review and in customer service surveys, anything below a five star is not good. I enjoy going to this dealership and will continue to have my cars serviced.

My family and I have purchased two vehicles from Big Two and wouldn't have it any other way. The purchasing phase of the process is great, but it is the Service Department which provides the personal touch. We work with two Service Advisers only when possible; Garret Zhems and Juan Martinez. Both advisers are are on the mark consistently and are humble in the service they provide. I always look forward working with them as we know we are in good hands.

I am always impressed with Garrett. He gets my vehicles done right. I had extra work done and Garrett got it done quickly with a good price.

Big Mike is Amazing ~ we have been working with him for years! It is hard to find honest people. We have 3 Toyota's now that we bring in for service often. I love the option to visit the spa or get a massage while my car is getting serviced. Great experience every time!

Our Avalon needed the 75K service/maintenance. The appointment was easy to schedule on line. The work was completed on a timely basis. I appreciate the car wash. We have been customers since 1985 and will return in the future.

I’ve been bringing my car to.Big Two for several years now. I’m a return customer because of the great staff and service I receive. Juan Ramirez has been my service advisor for most of the time I’ve been coming here. He is very professional and always takes great care of me when I come in.

This dealership is a great place to get your vehicle worked on . Service advisories and service mangers are great people. I would get my vehicle done there wen needed.

Big Two is convenient to where I live. I'm comfortable with Alex Carrillo, my service rep. The work gets done efficiently and I'm on my way.

There has never been an occasion that Joe your Assistant Service Manager has not out done himself along with his service tech. I believe his name is CJ, wow what a winning combination. I’ll say it again, keep Joe and my wife and I will be with you till we are ancient, just saying. Joe is the real deal period!

Just needed an oil change, Big Mike (Preville) would have arranged a free ride home, but I decided to wait (was just over an hour). The waiting area is a great family setting with good food and drinks. The oil change was done quickly with a complete inspection (written) of our RAV4 and a free wash job. I'm very pleased.