Big Two Toyota of Chandler

the reason I come to Big Two for ALL of my service needs for two vehicles is Billy Garlin. I've been around a while and had a lot of service advisors, and he is the best ever, by far. Keep him happy if you want me to continue to patronize your service department!

Brought our vehicle in to have the oil changed. Got a call back that the air filter and cabin filters needed to be changed. They quoted me the price and I said to forget it. $57 to change the cabin filter. The filter is in a slot in the back of the glove box and costs $18. Takes 2 minutes and no tools to replace. I bought the filters myself. I go and pick up the car and get the report which has pictures of my current filters justifying the need to change them. Only they are not my filters. I don't know what the filter in the picture went to but it was not my vehicle. I swapped out the cabin filter on my own then went to the engine filter. That filter looked hardly used, not the dirty black one in my picture. I changed it anyway because I had bought it. I call the dealership back wanting to know why the pictures in my report were not what was in my car. They said they would look into it. I got a call back later on saying they were putting a note in the mechanics file and it would never happen again. I don't feel like I would trust hearing them tell me something else needed to be replaced. We bought the car brand new, It is a Highlander, 4 years old and has 25K miles on it driving to and from work on local streets and the report also said the suspension is gone. The thing rides smooth as glass. The dealership is convenient by location but I think I may need to take it elsewhere since we have Toyota extended care. I am giving 2 stars and not 1 because this is the first time there has been an issue but I am really not comfortable with what happened this time.

My car was fixed just as promised, but when I arranged to pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single person in the service area dealing with customers was wearing a mask. This places all the customers at risk. Big Two Toyota really needs to do a better job of requiring all their employees to wear masks.

Had an alignment done. Was told after the work was completed that they were not able to fix the problem and they said I should have my new tires checked. I had my new tires checked and found no issues. Down $140.

I always receive great service for my car! Billy Garlin is always helpful, efficient and keeps me informed. I remain a happy customer and committed Toyota owner!

Dan Dailey was very nice but I was shocked to learn that your service department workers are on commission rather than salary. No wonder they seem to always find something to fix! I mentioned car wash to Dan, was in hurry to pick up when I came. Got part way home and realized they didn’t even wash my car! That was disappointing! I was there for air bag recall and oil change originally. I hope to have a better experience next time

Great service as always and a cleaned car when I left. Been working with Mike Preville for the last 5 years he’s awesome guy.

I’ve been customer of Big Two Toyota since 1999. I love working with Alex Carrillo and this review is not a reflection of him. He’s been great for as long as I’ve been going there. My problem is, the last 3 or so times I’ve brought my car in , the wait times have been over 3 hours. The most recent was for an oil change. I’ve decided I will no longer bring my car to this dealership for any reason. I went to the Subaru dealership with my Forester the day before and I was in and out in just 45 minutes for an oil change and recall. I specially told Toyota that I only want an oil change. Nothing else!

Great service as always. Would never go anywhere else. Billy is always very personable and helpful. My salesman Brian was friendly and knowledgeable. Happy to be part of the Big Two family

Great service from Dave Fleishman and the technicians performing repairs! It makes practical and financial sense to keep an aging vehicle with good mechanicals road safe.