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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(539 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Very professional and very knowledgeable.

Very professional and very knowledgeable. You feel helped by the people there, but not under any sales pressure.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at DCH Tustin Acura! We're delighted to know our team provided professional and pressure-free assistance. We appreciate your feedback and look forward to serving you again in the future!

George was really great providing service for my MDX, it

George was really great providing service for my MDX, it was on time and very well done. Everything looks like a brand new. The communication was easy, and the results were exceeding expectations. Can only recommend the place and guys are doing a great job!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad we could exceed your expectations with our service at DCH Tustin Acura! Thank you for recommending us, and we look forward to assisting you again in the future.

Great customer service, great lease terms.

Great customer service, great lease terms. Really enjoying my new Acura ZDX. When I had any questions with the car, folks at the dealership were very helpful

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so happy you're enjoying your new Acura ZDX and that our team at DCH Tustin Acura provided great customer service. If you have any more questions, feel free to reach out anytime!

Penh Chan an Ken the Fleet manager were excellent.

Penh Chan an Ken the Fleet manager were excellent. Penh kept in contact with me throughout the pro ess and kept me well informed

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, Josh! We'll pass your praise along to the DCH Tustin Acura team. Safe travels!

Service and parts dept.

Service and parts dept. is very good I highly recommend this store to everyone needing service and parts.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending our service and parts departments at DCH Tustin Acura! We're happy to hear about your positive experience and look forward to assisting you again in the future!

From Wolos and Omar in Sales, to Kyle and George in the

From Wolos and Omar in Sales, to Kyle and George in the Service Department, you got the best close knit team anyone can wish for. This is my 7th Acura, and I have referred few of my friends and relatives to Tustin Accura. You guys ROCK!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sam, thank you for your loyalty and referrals! We're delighted to hear that our team at DCH Tustin Acura has consistently provided excellent service. We look forward to seeing you again soon!

Mr. Beltran, again your dealership has out done itself.

Mr. Beltran, again your dealership has out done itself. It was a great experience buying another vehicle from DCH Tustin Acura. Mr. Abdul Omar was great to work with. He was patient with my son and I and he answered every question we had. Mr. Omar made our auto purchase a pleasant experience. We really appreciate you having a professional sales team that cares about the customer. Respectfully, Agustin and Brandon Guangorena

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It was truly a pleasure to help you on your car-buying journey once again! Thanks for another great review; we hope to continue our relationship into the future!

The staff ( both Ernesto in sales and Brian in Service)

The staff ( both Ernesto in sales and Brian in Service) were amazing and super helpful. The car purchase process was straightforward. Had a great experience with DCH Tustin Acura.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tim, we love to hear Ernesto and Brian made your experience at DCH Tustin Acura a great one! Thanks for choosing us, and enjoy your new car!

Our salesperson Gabriel was great.

Our salesperson Gabriel was great. We asked for a price on the base MDX model and received the price with no pressure. We ended up getting the MDX with the tech package and was able to get the color I requested at a price that I was satisfied with.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic knowing Gabriel provided a pressure-free experience and helped you find the perfect MDX at DCH Tustin Acura. Enjoy your new ride with the tech package, and thank you for choosing us!

Excellent GSM, Ashton Carroll, is professional,

Excellent GSM, Ashton Carroll, is professional, personable, upfront and transparent in his negotiation with the customers. Sales person, Justin is also very personable, polite, honest and professional in his conversation with us about what he knows of the vehicles at this dealership. This DCH Tustin Acura dealership is where we have serviced all of our previous Acuras for over 25 years. We had a good conversation with Ashton, which is what we were intentionally seeking - to speak to the GSM directly on the floor. We appreciate his time and professionalism. He shared his background with us and and he is from Nevada. His character, and honesty and reputation is what sells cars in this dealership. If you are looking for an Acura or used vehicle, this is the dealership to go to. It is worth the drive from anywhere in the So CA or to fly in to from out of state. It is freeway close to the 5 and the Tustin Ranch Road exit in the large AutoMall next to Costco. We highly recommend to all of our friends and family to go here and look for Ashton … to buy their next vehicle. You’ll have a good experience, which is truly what matters when buying a vehicle. We’ll return here for our next Acura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Carol and Richard, thank you for sharing such a glowing review of your experience with Ashton and Justin at DCH Tustin Acura! We're thrilled their professionalism made your visit memorable. We appreciate the recommendation and look forward to seeing you again when you're ready for another Acura!