Skip to main content
2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(536 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

Want to share your experience with this dealership?

Write a review

Their service facility is awesome

This dealership knows how to take care of their customers. You can get an appointment any time you want (even the same day) and they always keep you informed of anything your car needs without "pushing" you to do unnecessary work. The staff and the technicians are all very professional and friendly. I wouldn't take my car anywhere else. PS: They will also work on Honda's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your business and very nice comments and hope to serve you for many years.

Good Acura Dealer

I was pleased with this dealer. They provided a reasonable offer and were well organized in completing the transaction smoothly. I would go back to them in the future, and recommend them is you are shopping for an Acura. Above average.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great

The folks at Tustin Acura are great. Go there to get your car serviced or to look at a new or used car. You will be treated like you want to be treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great car buying experience

I can't believe I am able to write this, but we had a great used car buying experience at DCH Tustin Acura. Our sales person, Wolos was very informative and helpful and the finance gal, Kathy Lee was awesome to deal with and answered all of my questions and then called me the next day to answer more. I can't say enough great things about this dealership and the professionalism of every person in the process. Will definitely look here first for our next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service and Price were Great

We purchased a new Acura MDX from this dealership. We were extremely pleased with the experience and the price. There was no high press and the process went very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best of the Best

Tustin Acura, in my mind, embodies all that is good in a dealership. When taking a car in for repair, the service representatives are courteous, quick and very prompt with a diagnosis. I have also found that their pricing for repairs is very competetive with other repair shops in the area. When purchasing a new or used vehicle (we have done both), the sales representatives are very well informed on all aspects of their products. From the test drive to the contract signing, the staff is like a well oiled machine. Everything they do makes a customer feel valued and welcome. A true three sigma experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Exceeds Expectations

DCH Acura never fails to exceed our customer service expectations. Their service department is absolutely excellent- Kyle explains service required in detail; major league integrity, honesty; you feel like a valued customer. We purchased our Acura RL primarily because of the service. It is also (obviously) a great car. Thank you Acura. Keith and Amy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Overly Impressed

I would just like to say this is by far the best dealership I have ever worked with. This is my 4th lease and was the easiest process to get in a new car! Great employees and great customer service! Normally there is a lot of going back and forth before you get what you want, if you ever do, but this time is straight forward and we walked out with exactly what we wanted and exactly what the Business Manager told us he could get us into 5 minutes after walking in the door! Tustin Acura is #1!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Melissa. We value your opinion and look forward to serving you for many years to come. Team DCH Tustin Acura.

When my CD changer was jammed in my 2008 MDX, I brought...

When my CD changer was jammed in my 2008 MDX, I brought it in to Tustin Acura expecting a fairly expensive repair since it's no longer under warranty. I was not too happy since the car only had 23,000 miles on it. Freddy told me he will discuss the issue with the service manager and get back to me. Within a few days he called back and said a new unit would be ordered to replace the defective one at no charge. This is really outstanding customer service and I will recommend Tustin Acura to all others. Special thanks to Freddy also for the excellent service he provides Huy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

My battery went dead and the audio system was disabled so...

My battery went dead and the audio system was disabled so I called Tustin Acura. I was told how to do it but I couldn't do it so I called the second time. I explained that I was a Senior Citizen and therefore he had to be patient with me. Well, he could not explain it to me so he referred Kyle to me. He was so patient and explained it to me and got my radio to work. What service. Many times employers get so inpatient with Senior Citizens. Well, not Tustin Acura. I have always gone to Tustin Acura because of their great service but this time I could not go to Tustin Acura because the battery was dead in my garage, otherwise I would have gone to Tustin Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.