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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(577 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Always go here when I need service on my MDX. I've...

Always go here when I need service on my MDX. I've always thought it was a bit pricey for the service I received so I shopped around and realized that their prices are right on par with its competitors. I always have a great experience here with the service reps. They are always friendly, sincere and honest. And I never have issues with my car when it's returned.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

tiffanykuuipo, we are happy to hear that Kyle took such great care of your needs, don`t hesitate to give us a call if you have any questions. We hope to have you visit soon

GREAT SERVICE I would reccomend this dealer to everyone....

GREAT SERVICE I would reccomend this dealer to everyone. Thanks Matt :) I love my Acura and the service I receive with it. I will be an Acura owner for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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DCH Experience

The experience was fast and very customer friendly!! Being in the customer service field over 30 years you appreciate great service when it is given to you!! I highly reccomend DCH for your car service neeeds!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We look forward to serving you in the future and appreciate hearing that things went well for you. Sincerely, your DCH Tustin Acura Team

Great customer service at DCH Tustin Acura

Sean is a great guy. The transaction was quick and he explained everything very clearly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Peter, we are glad to hear your purchase process went so well. Thank you for sharing your experience.

For a minor service plus air and cabin filter, Tustin...

For a minor service plus air and cabin filter, Tustin Acura took only about one and half hours (even with car wash). For someone with a busy schedule, that's something I'd really appreciate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I came in with a short list of issues including an...

I came in with a short list of issues including an unexplained bang I was experiencing during sharp turns, a sticky gas pedal and a clogged windshield washer. I got a front brake job that was due at a reasonable price and the mechanics figured out what the bang was (bent muffler) as well as a nuisance sticky gas petal (dirty throttle module). They gave me some advice on how to deal with the muffler (had a muffler shop heat it up and bend it back in place - only cost me 20 bucks) and fixed the sticky gas pedal and windshield washer for a nominal fee. On the way out Matt noticed the lid on my center compartment was lose and fixed it for me as we'll. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Richard greeted me as soon as I came in. Paper work was...

Richard greeted me as soon as I came in. Paper work was done right away. He was very polite, Promptly called me to update the status of my car. Everything went very well. No hard sell for unnecessary repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went to the dealership for a lease as my honda accord...

I went to the dealership for a lease as my honda accord was at end of lease. I was referred to Alex Chung who was most helpful and accomodating to me to try to reach my goals for a lease and payments. Went to the dealership and met with him and Omar Abdul and also Miguel Jimenez who were amazing and so helpful, friendly and very knowledgeable about the deals and cars. I worked with Miguel and he was able to get me the deal I wanted so am very thankful to him and Alex for making that happen. Omar was great as well and showed me all about the features of the car and everything that goes with it. Greg was great as well. I must say that everyone I came in contact with was awesome and I will be a future customer and will send anyone I know to them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Matthew Storm is the man to ask, he provides excellent...

Matthew Storm is the man to ask, he provides excellent service with my Acura MDS, he is very friendly. His quality of work is also excellent. I highly recommend "DCH Tustin Acura".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Exceptional

The difference between a classy and cheap auto dealer is that a classy one does not need to force the sale down your throat. The Acura experience was high class. Easiest car transaction I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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