KIA of West Nyack

The front desk was great, but there’s no reason why it should’ve taken 2 1/2 hours to change my oil. This is the reason I’m going to go to my mechanic and have it done.

Everything went very well. Oliver worked with me for the sales end and everything was straightforward and pretty easy to navigate. On pickup day, they accommodated me right away when I arrived no problems whatsoever so that I could get going home in my new car. Washed and full tank. Leslie helped in financing as well, very friendly and efficient. One of the light sockets needs replacing but they assured me it would be replaced as a courtesy before I signed the paperwork so no charges there, the replacement will happen soon. Liked everything about the process, everyone is very friendly, honest and informative with my first time care buying experience. I wasn't rushed or aggressively encouraged to do anything besides what I set out to purchase. Thank you :)

I had the most wonderful experience at Kia of West Nyack! From start to finish, every detail of what needed to be done was handled so smoothly, effortlessly, and with the highest level of professionalism and courtesy. A special thank you to Chris Wilson, General Sales Manager, and Reggie Watson, Sales Professional, who truly went above and beyond for me. Their knowledge, patience, and care made the entire process stress-free and enjoyable. They treated me with respect, explained everything clearly, and made sure I was comfortable every step of the way. Because of Chris and Reggie’s outstanding support, I am now the proud owner of a Mercedes Benz GLC 300 Coupe a car I am so excited about! I am extremely grateful for this experience, and I highly recommend Kia of West Nyack to anyone looking for a new car. Please ask for Chris and Reggie, you will not be disappointed!

I had the most wonderful experience at Kia of West Nyack! From start to finish, every detail of what needed to be done was handled so smoothly, effortlessly, and with the highest level of professionalism and courtesy. A special thank you to Chris Wilson, General Sales Manager, and Reggie Watson, Sales Professional, who truly went above and beyond for me. Their knowledge, patience, and care made the entire process stress-free and enjoyable. They treated me with respect, explained everything clearly, and made sure I was comfortable every step of the way. Because of Chris and Reggie’s outstanding support, I am now the proud owner of a Mercedes Benz GLC 300 Coupe a car I am so excited about! I am extremely grateful for this experience, and I highly recommend Kia of West Nyack to anyone looking for a new car. Please ask for Chris and Reggie, you will not be disappointed!

O stars!!! Scam Alert!!!!! I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my end of lease bill $750. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage from third party. When I called the company to file my claim with my proof of purchase. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later that they never purchased the coverage. Kia didn’t make it right. Which tells me a lot about this company. They don't care about there customers. All I asked was for refund of $250 for the additional cost. The other monies I would have had to pay regardless. Since I was not leasing another Kia. The car quality was horrible. Braking issues & plastic burnt scent from cheap motor parts. They should have made it right! Don’t lease/buy Kia!!!! Crooks!!!!

Great ,Ron was dxcellent great service Very informative and helpful Kept me aware of everything that was being done

Protect your car, time, and sanity by avoiding this service department. Ruben Negron, the service manager, held my car for over two weeks for what should have been a straightforward recall, oil change, and rim replacement. The problem? Despite paperwork showing the recall was completed — and Ruben personally confirming it — the work was never done. I only discovered this when Kia Corporate contacted me six months later to notify me that the recall was still outstanding. When I confronted Ruben and the Kia West Nyack team, he lied to my face, claiming I told them not to perform the recall because "I didn't want the engine moved" (no idea what this even means, it was never discussed and sounds like a poorly thought out excuse. Regardless, their own paperwork directly refuted this. And honestly, what reasonable person would be fine leaving their car at a dealership for two weeks just for an oil change and rim replacement? Not only did I lose those two weeks without my vehicle, I then had to bring it to Kia White Plains, who completed the recall in under 24 hours (would recommend them, by the way). I also shared my experience with Kia Corporate (who did nothing) and the dealership’s ownership group, Dennis & Co. Auto Group, who simply referred me back to the very same dealership. Kia of West Nyack should be ashamed of how they treat customers, especially when the recall in question carried a fire risk. Do yourself a favor: go to a different Kia dealership, and avoid Dennis Auto Group dealers altogether.

I just want to thank everyone at kia of west nyack who was involved in helping me get into an amazing vehicle. Thank you for making this process so simple and easy. Leticia, Chris, Melvin, Oliver, tomy. We owe you big time.

Took care of all my issues and in a personable manner. We appreciated him doing that.

Fast , efficient , professional service. The representative Ron was very pleasant and knew how deal with me with respect and understanding