Reviews
was taken care of by Melvyn Gaither, extremely helpful
was taken care of by Melvyn Gaither, extremely helpful and quick to expedite the process. Answered all questions. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ryan, we're delighted to hear that Melvyn provided you with such excellent service at Kia of West Nyack. Thank you for recommending us!
Good service made an appointment but had to wait.
Good service made an appointment but had to wait. all day Thank you very much
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your Kia of West Nyack experience. We strive for timely service and hope we can welcome you back with a more efficient experience next time. Until then!
I had a very good experience with service.
I had a very good experience with service. Ron was so helpful and pleasant. Great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Johanna, thank you for sharing a positive review of Ron and Kia of West Nyack!
Terrific great experience.
Terrific great experience. My salesman was very helpful. Love the vehicle. Hopefully he’s there when it comes time to get new vehicle. I can purchase it through him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you had a terrific experience with our team at Kia of West Nyack! It's wonderful that your salesman was so helpful, and we hope you're enjoying your new vehicle. We look forward to assisting you again in the future!
Look at all these fake reviews, maybe next time they
Look at all these fake reviews, maybe next time they won’t be lazy and just copy and paste each review. Thats just a testament to the awful business practices at Kia of West Nyack. Here’s a real one: I came in to buy a vehicle, waited 45 minutes for a salesman. I ended up spending 7 hours in the dealership buying my new vehicle because they kept screwing up the paperwork. The client service is the worst I’ve ever seen. I had issues with the truck and was ignored by both Melvyn and Chris (manager). I had to reach out to Kia Corporate just to get a reply. I spent 9 hours at the service office to replace 4 brakes and an air filter.. I had to literally argue with the manager (Chris) to complete the work requested. I was there for 4 hours until they even approved the work to be started. Completely and totally unacceptable. AVOID THIS DEALERSHIP AT ALL COSTS. There are pending investigations with the NYS Consumer Protection Agency.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Reggie was more than helpful.
Reggie was more than helpful. Instantly honest and genuine with the sale. Great business associate.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are glad to hear that Reggie provided excellent sales support. Thanks for choosing Kia of West Nyack!
Thank you Ronald and team at Kia West Nyack!
Thank you Ronald and team at Kia West Nyack! My Kia and I appreciate your fast service, great care and the friendly and comfortable atmosphere!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Moni, we're delighted to hear that Ronald and the team at Kia of West Nyack provided you with fast service and a welcoming atmosphere. Thanks for sharing your experience!
I had an oil consumption issue, with my 2019 kia
I had an oil consumption issue, with my 2019 kia sorrento. it took a while to resolve, Mike my advisor, worked hard and diligent to complete the issue with the warranty company to completion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Mike was able to resolve the oil consumption issue with your 2019 Kia Sorento here at Kia of West Nyack. Thank you for sharing your experience and trusting us with your vehicle!
Why can’t they just offer a basic oil change?
Why can’t they just offer a basic oil change? Why do they have to do an inspection and rotate the tires every time? I do not travel far and do not need these services. They just want to make money. I ask for an early morning appointment, they schedule a 7:30 and do not open until 8:00. Why give me this appointment??! Now my insurance company is raising my insurance since they say Kia’s are stolen and they don’t like to insure them. I will never get a Kia ever again!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for any inconvenience you experienced with our service scheduling and additional services. We aim to provide comprehensive care, but we understand your frustration if these are not needed. Please reach out so we can discuss a more tailored approach for future visits. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Melvin is an honest and knowledgeable salesman who is
Melvin is an honest and knowledgeable salesman who is dedicated to customer satisfaction. Alex who is the finance manager was very supportive in explaining all the charges and ensuring the customer has perfect clarity on the purchase. They were both friendly and professional. And I am extremely happy with my new ev6. Thank you to the team at Kia of West Nyack
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerome, we're delighted to hear that Melvin and Alex provided such excellent service at Kia of West Nyack. Enjoy your new EV6!