Reviews
Outstading Service
Mike McCormack and Andrew Horton are Awesome! They helped me fully understand what was wrong with my Beetle and what needed to be done and the approximate cost. They were kind, patient, and thorough in their explanations. Always friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Top Self Sales Professioal
Phillip is clearly focused on providing the beat service possible as a sales professional. I had a significant manufacturer’s defect that took my new car out of commission for two weeks. Because it surfaced while traveling the repairs were handled by another dealership. Phillip and the dealership bent over backward to see my needs were met.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Steve Zemcik was my service advisor. Does great job. He explains what needs to be done and why and when it needs to be done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael is very professional and customer responsive,
Car repair was under warranty and was satisfactorily completed. Gad that the service was good as Napleton is the only source for Porsche repairs in Springfield Missouri.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy with our pre-owned purchase.
My wife and I purchased a pre-owned 2016 Ford Taurus limited a week ago and our experience was very positive. Jacob was our salesman and I would highly recommend him. He was polite, attentive, professional and gave a detailed class for the options it came with. Bill was our finance manager. Easy to get along with and thorough as well. We love our car and they've answered a few questions after the sell for us. Check them out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service on maintenence program
Do a good job on being honest on situation and providing information in a timely manner. Car was returned with work completed to my satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best service
Good service all the time i recomend this place. Profesional selers good service. I make a good deal with mi new Vw Tiguan 2018 s
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
VW experience
I was treated very well by the employees at Napleton. My car was returned to me efficiently and clean My wait for the services was short but pleasant in the waiting area. Everyone there was pleasant and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ron was the best...Kathy
I was looking for a used car I could afford. not only did I buy one, but my daughter from Fayetteville bought from Ron and my son from Mtn. Home. All of us are satisfied. When it comes to buying another car I will definitely buy one from Ron. He was polite, knowledgeable, very helpful, I felt I could trust him. I have never had any problems with my car since I had it. He kept me with in my budget I ask. I am very satisfied with him and impressed how many times he was salesman of the month.,Very impressive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Service
I had an awesome experience at this dealership! I bought my VW Jetta 2 years ago there and not only is the dealership great but so is the mechanic side!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair