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Napleton Autowerks Missouri

(339 reviews)
Visit Napleton Autowerks Missouri
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 208-7060 (866) 208-7060
Used (877) 880-2119 (877) 880-2119
Service (417) 449-5275 (417) 449-5275

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Pleased with the service.

Very helpful quick turn around. Very friendly. the service department always service my vehicles like its their own. I would highly recommend them to customers and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

I had an extremely good experience with this dealership. Their employees were friendly and polite. They were very knowledgeable about the vehicles and products. They advised of sales and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy ending to a bad situation!

After my car was totaled unexpectedly, I was left feeling sad and lost not knowing what I was going to do to get a new vehicle since the insurance company didn’t give me much money back. Josh found the perfect car for me in my price range and with little money down and low payments!! This car is even certified with amazing warranties! I was so lucky to have his help. Also, the finance department took care of everything so fast that I didn’t have to do anything but pop in after work and sign some papers and drive my new car home! Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

New tire

I hit a curb and sliced the sidewall of my tire. Mike took good care of me, as usual, and provided a loaner, ordered the tire and it was installed as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, professional, acts with integrity & knowledgeable

I was looking for an affordable car that not many people drive. Ron Jones helped us find a Volkswagen that was perfect fit for our family. Ron Jones explained the benefits of owning a VW and also how awesome the warranty is. He made us feel like we've known him for years and is very easy going. Ron did not suggest us going above our budget. He stayed within out budget the whole process. Ron always has a smile on his face and really makes you feel like he wants to help you and not just another sale to make. We are looking forward to working with him again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Bought used car

Ron Jones is the best, no hassle buying, and Ron Jones took the time to find the right vehicle for me. Good used vehicle at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Did It Again

Bought VW number 3, Josh Butts and Bill Hall made it happen! Great Car, Great Deal. Can"t wait to see the new location. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Fue muy buena

El trato fue muy excelente con el vendedor muy amable cordial nos ofrecieron pop cord café el establecimiento muy amplío limpio y una variedad de vehículos de diferentes modelos y colores

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

GREAT service, always professional

every body was great to work with, the service was fast and spot on. car wash was good to. I will be back for my future services

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scheduleding repairs to be done

I felt that I was mislead about when the repairs would be completed. Was told that a tech had be scheduled to work on Saturday as parts needed was in stock. I would be able to pick my car up Monday morning Monday morning I arrived to find that repairs had jut started This caused about six hour delay in my schedule Cell phone number to contact me in case of any changes was given No call was received We I got home 3 days later Found that there had been couple of calls from the dealership Since I was approximately. 750 mile from home I missed the call If I known there was going to be a delay I could have and would have made changes that would have been worthy. Not unhappy with the repairs just the scheduling

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.