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Napleton Autowerks Missouri

(339 reviews)
Visit Napleton Autowerks Missouri
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 208-7060 (866) 208-7060
Used (877) 880-2119 (877) 880-2119
Service (417) 449-5275 (417) 449-5275

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent

I received excellent service from Ron and Bill and I could not be more satisfied and happy! I love my car! Thank you for taking such good care of me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Always Great Service

This is the second time I’ve been to this dealership. Very friendly employees. The waiting room is very pleasant. Service is great. I enjoy bringing my car here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Super service!

Great service; great people. Mike goes above and beyond to accommodate customer needs; Sherri always remembers you, and your car, despite the hundreds of vehicles that roll through the doors every day. Wouldn’t trade my dealer service team for anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mitsubishi Outlander Sport!!! ❤️❤️❤️

Joshua was fantastic! He was so upbeat and easy to talk to. This was by far the easiest and fastest car buying experience of my life. I would recommend Joshua and Napleton Dealership to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Service

Only good things to say about my experience. Although I had to say goodbye to my little VW bug convertible. Everyone was professional and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

helpful saleman

Josh was very helpful, and worked hard to help me get into the car i was looking for. Not so much with followup services at dealership. initially good care, but hard to get into service department. Scheduler makes it hard to get in, and not always informative to the service department. when I come in they never got the message as to why i was coming in. latest failing, is my inability to get in to have the tire pressure checked.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service

This wasn't service fault, but I was told I could have a loaner car but didn't happen upon arrival. Inconvenient for my job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, exceptional service

Great service from Josh and Curtis. They stayed really late one night getting my purchase completed. Follow up after has been fantastic as well. Had to have a few items taken care of after purchase and Josh really stepped up to get them scheduled and taken care of, even though he was out on vacation. Curtis was very attentive the day I picked up my car to ensure our wait time was not excessive and offered to provide any support we needed while Josh was out. Great team work. Drew also helped us out with a service drop off and even washed my car again so it was nice and shiny when I picked it up. Great service for a great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

We were happy with the deal we made.

The sales team was willing to work with us to make our deal happen even though it was really late at night. We appreciated how easy it was to buy the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Friendly, helpful, but not pushy

Josh got me exactly what I needed and made a difficult situation possible. I am thankful to gain a car and friend out of the experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.