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Napleton Autowerks Missouri

(339 reviews)
Visit Napleton Autowerks Missouri
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 208-7060 (866) 208-7060
Used (877) 880-2119 (877) 880-2119
Service (417) 449-5275 (417) 449-5275

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Dedicated service

Got my dream car at great price, and Josh even drove my new car to me while I was AT work. Great experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Ram Pickup

We saw pickup on lot. Stopped to look at it. Jacob Riess approached and assissted us with information on truck. He was very helpful. Very nice young man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice people, problem was not resolved

Good dealership, good deals, good customer service but my situation was not resolved due to warranty not covering and prices too high for the faulty stereo they sold me the car with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change and Alignment

Car was pulling to the right very hard after “alignment” The oil change was very over priced. My apt was set for 9:30, arrived at 9:15 and stayed until about 12:30 for two of the most common service jobs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.
Dealer response

We appreciate your feedback. We are always looking to improve our processes. I apologize if the repairs were not performed in a timely manner. We will do our best to improve. Thank You, Management team

Electrical

Great communication ,wonderful people, clean ,will continue to travel here for my Porsche needs. only thing that would need improvement would be attention to detail when putting it back together i.e. horse shoe trim around head unit but this is minor will always return 5 star

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sevice Rep Mike

this gentleman went above and beyond on all the dealings I have had and would recommend him to all for great service thank you Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best service

Nice place good workers very profecional. I recomend to every body. Jef taylor is one of the best seller he help me with my volkswaguen all the time. Nex year i want change my car and i want jef help again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Auto purchase

Our visit with this dealership was very pleasant..quick and no hassle. JR Johnston and Bill Hall were very kind, helpful and stayed on top of our dealings with a quick smooth purchase. We appreciated everything. Would recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Very Professional

I ordered a 2018 Atlas and I was very happy when I got it. Ron was awesome and very helpful. I certainly appreciate him alot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Highly recommend!

A need to cut my monthly auto expense in half to pay for grad school led me to Napleton Autowerks to look at a vehicle. I wasn't at all excited about letting my Jeep go, however Josh worked extremely hard to get me where I wanted to be with my trade-in, and with terms, and pricing on a car that is absolutely perfect for me. I feel my transaction was handled with integrity and professionalism. I couldn't be happier with the outcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.