Reviews
Needed a car after an accident totaled my last one
Needed a car after an accident totaled my last one, Donny Evans and the staff made replacement of my vehicle a pretty painless event. This is the second car i have purchased from Napleton and theyve earned my business for as long as I need a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Noah Davis at Napleton Autowerks!!!
Noah Davis at Napleton Autowerks is AWESOME!!! If you want to find the car of your dreams like I did, TRUST ME NOAH DAVIS WILL FIND A CAR FOR YOU!!! Under Noah's PHENOMENAL and IMPRESSIVE SALESMANSHIP, and HIS SUPERB CUSTOMER SERVICE SKILLS, I found the car of MY DREAMS a 2013 VW BEETLE CONVERTIBLE!!! He was kind, showed me my options, and let me make my decision without any pressure. Noah is SO WONDERFUL and I LOVE MY BEETLE!!! YOU WILL LOVE NOAH LIKE I DO!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Somewhat pushy, not upfront with fees
A little pushy at first. They were not up front with processing fee. I came in pre-approved and they asked if they could try and beat that. They then said the got a rate 1/2 of my pre-approved rate. But, when I went to sign the paperwork it was the same rate, so I took two hits on my credit report for no good reason.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying of a used car.
Donny Evans was a pleasure to work with. He was very helpful in clearing up an issue concerning warranty on the car i purchased. VERY happy with my purchase and a great team to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Josh Butts as very nice to work with!
Josh helped me multiple times to look at different vehicles on their lot and took time to find out what I was looking for without being pushy about a sale. I am glad I finally did purchase a car from him because he was polite, made the process to get my Mazda CX5 an easy experience, and continued to follow up after the sale with good customer service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Time
The Sales team was great. Josh Butts was a fantastic salesman and he really knows how to take care of customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jeramie was great to work with
Jeramie was great to work with. Not pushy or demanding. He and Steve in the service department were great to fix a minor repair issue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
ON VACATION FROM TEXAS NEEDED HELP YOUR SERVICE WONDERFUL,
we are from Cleveland, Texas on vacation. Had a problem with our new Passat Gas powered. went to the VW dealership in spring field Mo. Their service dept. and Steve get an A+ from us. found the problem in short order (bad fuel) they put premium fuel in the tank, cleared out the old fuel Car runs great. made it home and no problem THANKS TO STEVE AND SERVICE DEPT. THE LADNERS.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Noah Davis at Napleton Autowerks MO is the best!
I have nothing bad to say about Noah and the staff at Napleton Autowerks. They took care of me and made buying a car easy as can be. If you need a new or used car or truck go to Napleton Autowerks MO and ask for Noah
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
I was extremely impressed with my experience. Immediately I had all my questions and concerns answered and my sales rep (jeramie) couldn't have been more professional and helpful. The process of buying a car is not something I was looking forward to since I've had so so experiences in the past, but this time was completely different. Cordial, courteous, and very helpful with my new purchase and I never felt a hint of pressure. Thank you for the excellent service and I'm definitely going to let my friends know about my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase