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Napleton Autowerks Missouri

(339 reviews)
Visit Napleton Autowerks Missouri
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (866) 208-7060 (866) 208-7060
Used (877) 880-2119 (877) 880-2119
Service (417) 449-5275 (417) 449-5275

Reviews

(339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New VW Bug

Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All around great experience

This is the way car buying was meant to be. Great service. No pressure. Salesman really tried to help me find the car that was right for me. Thanks for your patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thanks for the friendly, courteous service!

This is a first class dealer with first class people from the front door to the service department. Everyone is so nice. No pressure. Great experience. Should mention how patient they are with the customer (me)! Thanks for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made my dream's happen.

I waited my hole life for this car and because of you guys my dream's came true. Thanks again for all you did to make this happen. Amber Bell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

People were nice, car is WEAK now... *EDITED*

EDIT: IF YOUR CAR IS TUNED, AN ECU UPDATE WILL TURN THE CLOCK BACK TO STOCK... BE CAREFUL. NOBODY TOLD ME... MANAGER CALLED ME. COOL GUY. will update again after i have time to run a diagnostic. - Took my 2011 GTI in for a recall (nothing major, just a software update)... Tune up was done at 4:59 (They close at 5)... Note, it has had a lot of work done to it at PHP in Joplin... i.e... Stage 2 APR K04, downpipe, Godspeed intercooler, etc. I drive off of the lot and i have board lights on, one of which is the motor. My car is WEAK and slower than a 1.6 honda. My turbo gauge needle HAS NOT HIT 15 OR EVEN 10 POUNDS OF BOOST SINCE THEN... EVEN ON THE HIGHWAY. I was also given a quick inspection list where everything was checked as "does not need replaced"... This was a lie however because i KNOW for a fact my front (Porsche) brakes need changed on it. I have no way to prove my concern so whatever, sometimes you just take an asswhooping for taking your car in close to closing time when everyone just wants to leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nice experience.

This was one of if not the best experience I have ever had buying a car. Ron was not pushy and went above and beyond to take care of us. Everyone we dealt with was great I would and already have recommended him and your dealership. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kind people, Great car

I bought a car from Jeff Taylor and the entire experience was easy and fast. The car is amazing and everyone at Napleton was great to work with. Jeff stayed later than needed just to help me find the perfect car. I would recommended buying a car from Jeff and Napleton to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service and no pressure sales

Scheduled a service appointment, and they were right on time. One of the few punctual experiences I’ve had at a dealership. Spent some time after that talking to J.R. who was super helpful. Wasn’t able to work out a deal that day, but he’s been nothing but a class act since keeping me updated with options all while never pressuring me to get something done. Again, not something I can say for many dealerships. Would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Stress free

I spent probably an entire month freaking out about buying a new car. They explained everything so simply and legitimately wanted to help me find a car within my price range that I would actually like. I never felt forced into a vehicle and I feel very good about the decision I made. They've definitely gained me as a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was helpful, even the other salesmen. No high pres

I was very pleased with the help I received, even the other salesmen were helpful. Josh was great to deal with. No pressure was used to sell me the car. I have had bad experiences in the past but this was totally different.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to send in a survey. We appreciate the feedback. Management team.