Jeff Wyler Florence Buick GMC

Very nice dealership everyone was very friendly and helpful. Highly recommend them

Our salesman Bill was so kind. I would definitely send my family and friends to him. He listened to us and there was no high pressure sales tactics. He was the best!

Great place to buy & service your vehicle. The service dept. Is one of the best places to have your vehicle serviced. Great place to buy your vehicle from.

To date, I have no issues with the quality of work completed by either the service center or body shop at this dealership. My issues are more with customer relations. I was involved in a multi-car accident and sent my car to the body shop for repairs. My insurance company caused some delay, but the body shop delayed further by waiting to order parts until up to a week after the insurance approved the charges. Most recently, they had a part on hand and waited to install it until I could borrow a car and stand in their lobby asking why they hadn't installed the part and finished the car. They promised to install and I left. Three hours later, I called and they still hadn't installed the part. 45 minutes later, they called and said it was installed and going to the service center for additional work. I typically get a text message when the service center has my car, even when the body shop sends it up. I never received that message, so I called the service center. Chrissy told me they'd pull in to work on in about 30 minutes and someone would follow up with me. After an hour and no text, I called back. Chrissy got snippy and told me "I told you we'd call ...." I explained (again) I never received the confirmation text as usual and that there had been issues with this repair so I needed to confirm. I also gave her a friendly warning I'd probably be calling again. My car is still there at the time of writing this, and I will do my best to update later. But if you want to deal with unexplained delays, attitude from some associates, and spending hours trying to find out what's going on, this is the place for you.

I texted about a used cars they had for sale. They did not contact me back until I reached out again. I finally got in contact with Bobby Rose. He sent pics of the truck on the lift. I said I wanted to the vehicle ASAP. It was sold before I had I chance to look. IF THIS IS HOW THEY DO BUSINESS. I WILL NEW DO BUSINESS WITH THEM

One of the most unethical Dealerships we have ever dealt with and based on our experiences, they have a total disregard for the customer. There were two separate events that were horrible the last one being when my wife took our Buick in for powertrain warranty service and they said the part was covered but the work to replace it was not (totally different than the stated GM Warranty). That extra work would cost us $1,922.00! They treated my wife horribly (assume because she is a woman) and we argued back and forth for three weeks which left us without a vehicle. Finally, we took it to another dealership who, covered 100% by warranty, had it repaired in less than 2 hours. Tried to speak and email leadership at Jeff Wyler numerous times with no response. We have filed an ethics complaint with GM to hopefully prevent the behavior with future customers.

Last time my SUV was at the dealership 2 days, they didn?t do an oil change & rotate tires as we?re supposed to. Had to make a new appointment for this, the tires needed more air when I dropped it off, assuming they would check them, they did not add air when they rotated them. I?m going to Tire discounters today to have air put in them. I leave my house @5:45 AM for work & don?t get home until 8:00PM, which is why I couldn?t get air added until today. I should have checked before I left the dealership, but why should I have to ? Everyone is very nice at the dealership, but lately they don?t complete the work entirely. I?ve purchased last 3 vehicles here, so I?ve been a customer for 17 years. Daughter had similar experiences also. She?s now taking her vehicle elsewhere for everything except warranty work. I?m afraid I will be doing so also.

Great Custer service. Scott is outstanding and if I had a business he would definitely be on my team.

Our Acadia is 6 years old. We bought it from Jeff Wyler. It has 100,000 miles on it. We always brought it to the dealership for regular maintenance. It was great until February 10. Our battery died in our driveway. We had to jump OT yo get it there. They changed the battery, but had no time to fix the radio/electrical issue. They told me to bring it back. So, two weeks later I brought it back. They kept it for 2 days. They did not fix our radio/electrical issues. They said their building and WIFI was antiquated and unable to sufficiently support the download needed to fix our radio. After paying the diagnosis fee. They sent me home without resolving the issue. A week later I was at Home Depot, and my car wouldn?t start. I was able to get our roadside assistance to tow it back to Jeff Wyler. While at the dealership for 3 days they fixed the side impact detection system which they felt was the culprit for the non-start at Home Depot. It was a $1600 repair. We went to pick it up. Howeve, the radio/electrical issues where still prevalent. I did not take it home in fear that it would continue to have more electrical issues and drain the battery. They kept it another day and then quoted us another $1400 to have the radio replaced. We now have our Acadia at Mark Sweeney GMC in hopes they can resolve the radio/electrical issues at a reasonable price.

The dealer added Pulse brake light onto the 36k used car we wanted to buy. We did not want it for the $900 charge they added to the sale. I asked to reduce the price of the car or take it off to make the sale as I found the part to make the brake line pulse for $20 online. They quickly shuttled us out of the showroom saying sorry we couldn’t Agee on a deal. I would never buy from them or recommend them. They blew a 36k sale over trying to overcharge me for pulse brake lights.