Reviews
Sam Lawson
The store is very clean and neat. The Service and Parts Department is impressive. I had a question about the sale a week after the sale and it was addressed
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sam Lawson, thank you so much for this wonderful response! We appreciate your kind words. If you have any further questions, please give us a call. We're always happy to help!
Jeff Wyler
We have bought three vehicles from the dealership and will never buy anywhere else. Each time we have dealt with Justin and he has made the whole car buying experience not only painless but a fun experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Heather, thank you so much for this wonderful response! We appreciate your kind words. We hope you enjoy your new vehicle!!
Great experience, great price.
Well worth the drive from the west side of Cincinnati.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tom, thank you so much for this wonderful response! We appreciate your kind words. Thanks again for taking the time to leave us this information about your recent visit. Take care!
GMC 2016 Terrain
Took longer than I expected to buy the car.Traded in a Ranger & paid cash for balance.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Check Engine Light Repair
Fast and friendly service. They were able to find the problem and fix it, while I worked in a very comfortable lobby.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction, Bill! We hope you have a wonderful day; take care!
Great car buying experience
Easiest car buying experience ever!!! This is the third car that Ive bought herere. Looking forward to buying several more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
GMC Terrain Service
Everything went great. Very professional staff and work was done correctly and on-time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Penske, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
Great customer service
They are very nice. Clean waiting room. Offers coffee and donuts to make the time go by fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimberly A Robinson, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Very Understanding
Brandon was a great help. I had wrecked my car about a mile away and knew the car was totaled. I had already thought about purchasing a new car because it had over 81,000 miles on it. Channel 9 news had raved about Buicks being such a good car which inspired me. Brandon had actually viewed my accident on the way into work. Florence Police had given me a ride to the dealership. I had lost my hat in the process. While we were test driving the car, we stopped at Krogers to pick one up. He couldn't have been more helpful. He also took me to my insurance agent. We even went to Smith's Towing in Erlanger to get my personal items. Brandon really deserves 5 stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Elizabeth Buckingham, thank you so much for this wonderful response! We appreciate your kind words. We look forward to your next visit! Take care!
Great Job! They took great car of me!
Mike took great care of me. Made sure i received a rental and informed me of all things that needed to be done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mindy D Riggs, we're happy you found our staff to be so supportive during your experience here at Jeff Wyler Florence Buick GMC. We hope to see you soon!