Reviews

Average Ratings

4.7
796 lifetime reviews. Includes reviews of Hagerstown Ford from DealerRater.com
  • Solid Experience

    From sales to service we are very satisfied with our experience with Hagerstown Ford. Our Escape has been a solid vehicle for our purposes and has...


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    From sales to service we are very satisfied with our experience with Hagerstown Ford. Our Escape has been a solid vehicle for our purposes and has performed well. We have had all our servicing done at the dealer and really appreciate theQuick Lane. Wish you were closer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Weekend Surprise
    October 12, 2017

    We decided to surprise our daughter with a car during a parents weekend visit to her college. We knew what she wanted and found it at Hagerstown F...


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    We decided to surprise our daughter with a car during a parents weekend visit to her college. We knew what she wanted and found it at Hagerstown Ford. Andy was great to work with! After arriving on the lot we realized the car had some dings on the roof and a dent that they didn't notice prior to putting it on the lot. Andy assured us they would fix it but with wanting to surprise her that day with the car there was no time for them to make the repair that quick. So Andy made arrangements to have someone drive a rental car up to Shippensburg PA about a week later, exchange the rental for my daughters car, make the repairs and drive her car back up a couple days later!! I can't tell you how over the top this was for us! Not very many dealerships would do that for someone! The customer service at Hagerstown Ford is top notch!! Even though we are hours away we will be going back for a future purchase!

    Does recommend this dealer

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  • Amazing service
    October 10, 2017

    It was wonderful to work with Andy. He was very knowledgeable about the vehicle. He has a very laid back and no pressure attitude that was very ...


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    It was wonderful to work with Andy. He was very knowledgeable about the vehicle. He has a very laid back and no pressure attitude that was very much appreciated. He even worked with me time crunch since I had not planned on purchasing a vehicle on the day I test drove it. I would highly recommend Andy and this dealership to everyone.

    Does recommend this dealer

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  • Amazing service
    October 9, 2017

    We worked with Andy who was phenomenal. We loved his laid back approach. No pressure, he left gave us keys, let us test drive on our own and left ...


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    We worked with Andy who was phenomenal. We loved his laid back approach. No pressure, he left gave us keys, let us test drive on our own and left us to ourselves until we needed him. He was friendly and invited our son to be part of the experience. Wonderful guy!

    Does recommend this dealer

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  • service

    Had my antifreeze changed after 5 years . Price seemed a bit high. $102 for labor ??


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    Had my antifreeze changed after 5 years . Price seemed a bit high. $102 for labor ??

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Recall/Guarantee Work

    We took our certified pre-owned vehicle back for repairs to the door (guarantee work) and a new clutch (recall) The door took three tries before ...


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    We took our certified pre-owned vehicle back for repairs to the door (guarantee work) and a new clutch (recall) The door took three tries before it was fixed. Other than that, we were very pleased with their work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service!
    October 7, 2017

    It was a pleasure doing busniess with Hagerstown Ford. I was referred by a friend to Andy Brewer in the sales department. Andy was very knowledgea...


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    It was a pleasure doing busniess with Hagerstown Ford. I was referred by a friend to Andy Brewer in the sales department. Andy was very knowledgeable and helped me find the truck that I???ve been after. Great service!

    Does recommend this dealer

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  • Ecstatic!!
    October 5, 2017

    My husband and I were so thrilled and impressed with Andy from hagerstown ford!! Not only did we get such a high quality car for a great price, An...


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    My husband and I were so thrilled and impressed with Andy from hagerstown ford!! Not only did we get such a high quality car for a great price, Andy was so curtious in walking us through the process and doing what was best for us! I highly highly recommend Andy and hagerstown ford! I've already told 4 people to go to this place to purchase their next vehicle!

    Does recommend this dealer

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  • Professional and friendly

    Hagerstown Ford has been wonderful from the buying process to maintenance on our Taurus.


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    Hagerstown Ford has been wonderful from the buying process to maintenance on our Taurus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great salesman with a positive attitude
    October 4, 2017

    Ryan Woods did a terrific job and was very positive. His attitude really helped bring the deal together. I appreciate his extra efforts and would ...


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    Ryan Woods did a terrific job and was very positive. His attitude really helped bring the deal together. I appreciate his extra efforts and would highly recommend him. Thanks!!

    Does recommend this dealer

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