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My semi-annual oil change and tire rotation was performed well.
I recently brought a 2019 Ford Fusion SE Hybrid from this dealership. Both the sales manager, Chris Black, and the salesman, Tex Miller, were a pleasure... to work with. I enjoyed the process and they made it quick and easy. I felt really comfortable and I got a great deal too. I'm extremely satisfied with the car I purchased and I would gladly do business again with them in the future. I highly recommend them to anyone looking to buy a new Ford!
Jay, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!
Purchased a used vehicle for my son. The horn didnt work (which we didn’t know until it had to be used). Cruise control didn’t work (didn’t... know until we wanted to use it) and now it needs an alternator. We have had this vehicle for less than a month. Very disappointed that they would sell me (combat Veteran of the Navy)a lemon
Latanya, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regr...et that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please contact Charlie Benson at (301) 733-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Claudia was our sales person she was polite, professional and worked magic to close the deal!!! Highly recommend Thank you!!!
Thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations ...and really help you out! We look forward to seeing you again!
Hours to work on vehicle not for the working person. No afternoon or sat hours. Said they didn’t have the manpower to do work during those times.... Needed it early in the morning. No shuttle
Geico, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Hagerstown Ford. Please contact Doug Green at (301) 733-3673 and we will do our best to make this better. We hope to hear from you soon.
All questions were answered promptly and as thorough as possible
Jessica, Shannon and the entire staff were wonderful. It was the most pleasant car buying experience I have ever had.
Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!
Excellent buying and servicing experience. Sales and service personnel knowledgeable and courteous.
Excellent service. Took me in immediately for unexpected issue. Provided ride to and from my home. Repairs completed quickly.
Mary, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! S...afe travels!
I like how i was treated and the car was great. The salesman was good and the finance was also good. They let me use the car and the car drives very... good