Reviews

4.6 out of 5 4.6
147 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 6, 2019

    My semi-annual oil change and tire rotation was performed well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 26, 2018

    I recently brought a 2019 Ford Fusion SE Hybrid from this dealership. Both the sales manager, Chris Black, and the salesman, Tex Miller, were a pleasure... to work with. I enjoyed the process and they made it quick and easy. I felt really comfortable and I got a great deal too. I'm extremely satisfied with the car I purchased and I would gladly do business again with them in the future. I highly recommend them to anyone looking to buy a new Ford!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jay, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 1.0 out of 5
    December 21, 2018

    Purchased a used vehicle for my son. The horn didnt work (which we didn’t know until it had to be used). Cruise control didn’t work (didn’t... know until we wanted to use it) and now it needs an alternator. We have had this vehicle for less than a month. Very disappointed that they would sell me (combat Veteran of the Navy)a lemon

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Latanya, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regr...et that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please contact Charlie Benson at (301) 733-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    December 19, 2018

    Claudia was our sales person she was polite, professional and worked magic to close the deal!!! Highly recommend Thank you!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words and congratulations on your new vehicle! It is great to hear that we were able to go above and beyond your expectations ...and really help you out! We look forward to seeing you again!

  • 2.0 out of 5
    December 16, 2018

    Hours to work on vehicle not for the working person. No afternoon or sat hours. Said they didn’t have the manpower to do work during those times.... Needed it early in the morning. No shuttle

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Geico, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Hagerstown Ford. Please contact Doug Green at (301) 733-3673 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    December 5, 2018

    All questions were answered promptly and as thorough as possible

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 29, 2018

    Jessica, Shannon and the entire staff were wonderful. It was the most pleasant car buying experience I have ever had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. Thanks again for your business! Take care!

  • 5.0 out of 5
    November 16, 2018

    Excellent buying and servicing experience. Sales and service personnel knowledgeable and courteous.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 30, 2018

    Excellent service. Took me in immediately for unexpected issue. Provided ride to and from my home. Repairs completed quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mary, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! S...afe travels!

  • 5.0 out of 5
    October 30, 2018

    I like how i was treated and the car was great. The salesman was good and the finance was also good. They let me use the car and the car drives very... good

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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