Reviews
Family referrals
We went to Jonny at Fairly Reliable Bob's because two of our daughters had a great experience. We were treated well and purchased the car we wanted. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car Purchase
My experience far exceeded my expectations. Johnny was fantastic. He helped me through the process of buying a car out of town. He organized the entire process from start to end and he kept me informed. Amy and Rich in the loan department were helpful in explaining the loan process. The delivery of the car was swift and efficient. I couldn’t be happier. Even though I am 2000 miles away I wouldn’t hesitate to buy from them again. The car was everything I expected. Thanks for making this a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark Surles is a true professional.
Mark Surles is a true professional. Very courteous and down to earth. Showed me a truck I thought might work. Has kept in touch since. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Inventory
Noticed the same thing as Won'tbuyfromBob noted earlier, no pricing on their web site. And I couldn't check ou their inventory either. It would keep bouncing back to a sales rep named Jennifer. She asked for my name, so I shared my first name only. But then she asked for my last Name! And phone number too. I was just curious to see their inventory, I'm not sure I'm even the market right now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service from start to finish. I would recommend Tim...
Great service from start to finish. I would recommend Tim Heffner and his crew to my family and friends. I had to travel to purchase my Corvette. I did my purchase over phone calls, texts and emails. Tim described the car to me and sent pictures. When I got there I didn't even have to drive the car before I signed the papers. Because looking at the car I can see the car was better than what Tim described. He did not mislead me or tell things that were not true to get the sale. Thank you Tim and Rich Petersen for everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What's the price of the car Bob?
They advertise their vehicles without pricing. Their website doesn't have pricing. When you chat with them on their website they won't give you pricing unless you provide your contact info for them to spam you. You suck Bob.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking time to review us. We’re sorry you do not care for our process. There are many components to a vehicle purchase. This internet has tried to convince us all that price is most important. We believe the quality of the vehicle is most important. The quality of the vehicle should determine the price, not the quest to have the lowest price on the internet. No two used cars are exactly the same. Some have been used and abused, some have been well cared for. It is difficult if not impossible to determine the condition of a vehicle on the internet. We are not the lowest price dealer. We are the quality dealer. We are not advertising to find the customers who are only interested in the lowest price. We are advertising to find customers who want quality. You can’t sell the best cars and have the lowest price. Our cars are fully reconditioned and priced according to the market based on the quality of the vehicle. Once people see our cars in person, they recognize the quality. When you sell excellent cars you have happy customers who don’t have problems with their vehicle. When they are happy, they come back for their next vehicle. 75% of our sales are from repeat and referral customers. This loyalty is why we have been in business for 46 years and have an A plus rating with the BBB. We understand your desire to find the lowest price on the internet. That is a car buying strategy used by many people. It is just not what we do. We wish you all the best in finding the perfect vehicle and price for you.
Totally reliable, Reliable Bob's
Mark Surles and the crew bent over backwards to make sure I was happy. Mark even picked me up at the airport the day of the deal. When I got to the car I was blown away by how clean and very nearly perfect it was. The paperwork processes was quick and easy. Once it was time to register the car here in CA the counter person needed verification of the signature on the ID title. Al I had to do was text Mark and it was all good. It was a very pleasant experience dealing with Fairly Reliable Bob's. Its no surprise that they have been at it for 45 years.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kind review! Enjoy your car!
Very Impressed!
When’s the last time you’ve had a great experience getting a used car? We sure did! What a pleasant surprise! Simply outstanding! Friendly, accommodating, and fair! And our salesman Mark was the best; worked hard to get us a fantastic deal! Couldn’t ask for a better representative at a business. Genuine, energetic and sincere; very knowledgeable. We can’t say enough about our new vehicle and the experienced & friendly people at Fairly Reliable Bob’s; no wonder they’ve been in business for so many years; that doesn’t happen by accident- that happens by running your business fairly; by being “reliable”. It was our good choice and our good luck! We’ll go there again for a vehicle and recommend it to all our friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robert from Dallas Tx
This is the second car I have purchased and financed through them. I have never had a better experience, as well an honest and more personal experience in purchasing a pre-owned vehicle. The fact that they are honest about every aspect of the vehicle and in helping us find and finance one is the reason I come from Dallas to Idaho. I would suggest them to any and everyone who is interested in purchasing a pre-owned vehicle. I really wished I could afford the corvettes they have.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words. We appreciate your business!
Outstanding
Even though I didn't get my vette at fairly's the salesman I dealt with.. kolby, is the guy you need to talk to.. he's knowledgeable, and went out of his way to try and make it happen. If you're looking for a vette, or any other vehicle on their lot... talk to kolby.. even though he may be young... he's the man..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car