Fairly Reliable Bob's

My son & I would definitely recommend this dealership to our friends & family. Mark Surles was a pleasure to work with & Randy was helpful & friendly while he efficiently processed our auto loan with a great rate of interest. We were greatly impressed with the service we got & effort put into accommodating our wishes. Prices were very fair with no haggling over our trade-in. My son lives in the Boise area and looks forward to future business transactions with "Fairly Reliable Bob's" dealership & auto service shop!

Inquired about a vehicle. Left two messages online and never received a response

I have been a Fairly Reliable Bobs customer for over 20 years and I have never had a negative experience with them. I have never had an experience there even remotely similar to the previous rater's friend's stated visit. I am also a hardworking single Mom, however, I am an informed and capable hardworking single mom. I, like most people, do not buy cars I don't want, nor do I let someone (anyone) force me to sign contracts I don't want to sign. I don't purchase used cars without taking them to a mechanic, and I don't run to other people so they can write reputation-harming reviews based on heresay (no proof) about an honest business that is also a fabulous member of the community and has been for years. When I want to hire a lawyer or threaten to, I do it myself. I have an example of Fairly Reliable Bobs integrity and desire to do what's right, even if it costs them money. I bought a vehicle and an extended warranty from Fairly Reliable Bobs. When the vehicle needed a very expensive repair made necessary by a widespread and well known manufacturer defect in that year of vehicle, I took it to Fairly Reliable Bobs Service Department to use my extended warranty. The vehicle had just rolled over 32,000 miles (the manufacturer warranty had just expired). I was told that the Company carrying the extended warranty had gone out of business, but that they had convinced the manufacturer to cover part of the cost of the repair, and that Fairly Reliable Bobs would pay the remainder. This was not a repair that Fairly Reliable Bobs could do in-house, it had to be sent back to the dealer and was NOT cheap. I never asked them to cover the cost; they volunteered. I never even had to talk to the manufacturer. This type of service is unheard of in the business world today. This is just one example of why I only buy my vehicles from Fairly Reliable Bobs, and why I have such a hard time believing the story about them taking advantage of a hardworking single mom. The story does NOT mesh with the company I've done business with for more than 20 years and have learned to trust completely.

I have no idea what happened with the person who wrote the below review, but I am a single mom who has used Fairly Reliable Bob's for the last almost 20 years for all of my purchases. The people who work for them have been there for many years, so, apparently the owner must treat them well. They are always friendly, helpful, and point me in a direction that works for me, even if I have a specific car in mind that I think will "work" for me; they see what I need and what will work, and have NEVER steered me wrong. They have been in business for over three decades. Yeah, sounds like a shyster and shady car lot to me! Whatever venom this person is spewing toward the dealer is obviously from a past experience, and they approached the whole experience with a poor attitude, and a lot of untruths about used car dealers and what signing a legal contract means. When something is agreed to, you sign your name to a binding agreement. READ THE PAPERS YOU SIGN BEFORE YOU SIGN THEM! Ignorance of a legal contract does not excuse you from having integrity and doing what you have agreed to do. There is no "buyer's remorse" allowed by Idaho law, when you purchase a used car. Outside of Guantanamo Bay, the amount of "coercion" you're talking about is ridiculous. Unlike the offended party, these guys have integrity and would never "force" something on anyone, unless they had already signed the paperwork, and then got "cold feet". Maybe the dealership asked someone who does not keep their word and promises to actually have some integrity and follow-through with their agreements. Good luck with the lawyer. This is an A+ company, and whatever lies are being passed along on this site are not truths. If you are lucky enough to find a lawyer who hasn't any respect for a legal agreement, then you have a long an fruitless (not to mention expensive) battle ahead of you. Keep up the good work UTTERLY Reliable Bob's. You guys ROCK!!

We have excellent credit, title to our car, and wanted to deal. They gave it one shot, not a very good offer (about 3400.00 above a real deal). They must have really high overhead and can't make a deal. If you'll take what the dealer gives you try em....otherwise not.

I gave Fairly Reliable Bob's a great rating because they deserved it. From the first time I contacted them on the phone to actually meeting them in person was an enjoyable experience. Mike Johnson was my salesperson and after talking with him on the phone he had gained my trust and loyalty. I had been searching for almost a year for a car and had talked with many sales personnel, but Mike or "Big Dog" as they call him on the sales lot was genuine, caring and listened to my needs. The day I purchased a car it was almost closing time, but Mike went out of his way to pick me up at my house and take me back to the lot so I could look at cars. We selected a car I liked, took a test drive and Mike expedited the paper work for me. Within about two hours I drove off the lot with a beautiful, used car. Oh, and Bob himself came out and shook my hand, such a down to earth earnest person, and truly wants the best for his customers. I WILL definitely go back there if I need another car, or if one of my family members needs a car. And I will for sure take advantage of their service department. Thank you Fairly Reliable Bob's for selling a car to an old lady that I can depend on and a company I know will continue to help me long after the sale.

Hi my name is Roy. I have purchased about 10 cars or trucks from Fairly reliable Bobs all being a very good deal and most have been from Johnny, first meet him in 91 and he has took very care of myself my wife and one of my daughters, He is great at his job takes lots of pride in making sure every customer is very happy. Also stacy is the very best shop manager I have every seen she knows what she is talking about wheb it comes to cars. Thanks to all

I did not visit the dealership directly. I attempted to obtain information via e-mail. I sent 2 messages to them requesting a price for a specific vehicle that they were advertising. They do not show prices for any vehicle they have offered on the net so the only option I could see was to ask them. So as I said, I sent two different messages to them and the did not respond with the information I requested. In fact that they did not answer my e-mails at all. I don't know what kind of game they are playing by not providing prices. Who is going to go all the way to the dealership without any idea at all if the vehicle is even in the ball park for what you are looking for. If they do not respond, they should not be listed by Cars.com in a search. They should just be filtered out. Who would want to buy a car from a business that acts this way???

It is truly a pleasure working with Fairly Reliable Bobs, and particularly with Johnny Russel. If you are seeking a new vehicle, you can't go wrong working with him.

I let Johnny know the type of vehicle we were looking for one morning. By later that morning, he had a vehicle for me to look at. As soon as I saw the vehicle (2005 Tahoe) I knew my wife would love it. We purchased the vehicle 2 days later. The whole buying process was fantastic. We were never pressed to try to rush the process. Since then, we have had our vehicle in for service/maintenance a few times and that is where they really shined. They gave my wife a loaner car to use when they had to keep the vehicle for about a half a day. We always received the vehicle back clean and service completed properly. I do recommend Fairly's every time any of my friends or family mention the possibility of buying a vehicle. They are simply the best at what they do. Thank you Fairly's. Troy Stone