Reviews
The service was great.The waiting lounge was clean and...
The service was great. The waiting lounge was clean and everyone was socially distant. A, b, c, d,e f,g h,I j,k
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us, Terry. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Thank you , great service and professionalism. I’m very...
Thank you , great service and professionalism. I’m very happy with my MDX ......................,,,,,,,,,,,, Thank you , Thank you , Thank you , Thank you , Thank you , Thank you ,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Customer service is obviously a top priority of the...
Customer service is obviously a top priority of the dealership. Everyone I encountered was great: service technicians, cashier, and the parts guy. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
My vehicle was scratched when it was out thru the car...
My vehicle was scratched when it was out thru the car wash by the door handle on the drivers side. There are 3 long scratches
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
1. I called ahead of time to see if I could use a coupon...
1. I called ahead of time to see if I could use a coupon from a different dealer and I was told it would be fine - when I showed up for my appointment, I was given a hard time about it - bad start, but I was willing to get over it. 2. I was told I “could use” a $450 service (to change all the fluids). This just came off as someone trying to make a sale. I expect this when buying a car, but not during service appts. If I NEED something for the car, then of course I won’t hesitate to take care of it. If I NEED something, then it should be explained to me so that I understand it. 3. And finally, in my opinion the worst and dumbest offense, one of your employees (a young man), was walking around the cashiers area without a mask. And I can say with almost certainty that the only reason he put it on is because I looked directly at the mask dangling around his neck. It’s not like I saw him eating. He was just standing there talking to his cashier friend, and then I had to stand in that same space while I paid my bill. Thank goodness it was me and not my immunocompromised family member who will now be getting their service done elsewhere.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
I enjoyed the experience at Rizza. Denise was great to...
I enjoyed the experience at Rizza. Denise was great to work with. Management and Finance people were very professional. Love the car. Would definitely recommend this place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
It is always a pleasant experience when I come to get...
It is always a pleasant experience when I come to get service here. Everybody is nice and professional and I am kept well informed on how to maintain my car.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
I always receive the best in advice, care and...
I always receive the best in advice, care and professional service from Joe Rizza Acura. I enjoy seeing the staff relaxing while the work is being done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Joe Rizza Acura's Service Department. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
We enjoyed kind, close, warm, excellent help to get a...
We enjoyed kind, close, warm, excellent help to get a good quality car. We will be back to Denise again. I can introduce her to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Very professional. Do everything to get you in and out...
Very professional. Do everything to get you in and out with Quality Service as quickly as possible. I would recommend them for purchase of new vehicle and servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com