Reviews
Great Experience
I had a great experience at Joe Rizza Acura! I started looking on their website and I saw a car I was interested in. Therefore I enter my info to be contacted so I could schedule a test drive I was contacted within a minute and scheduled for a test drive. When I arrived I was greeted with a professional hand shake and smile by Gerard Dumas. I test drove the car and within 30 minutes I had purchased the car which is amazing. I highly recommend Joe Rizza Acura! I will be sending family and friends?? Al Saulsberry
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of Joe Rizza Acura and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Tip Top Service
The service at Joe Rizza Acura in Orland Park cannot be matched for its service.. Always treated like royalty and can rely on efficient and accurate repairs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook and Twitter for access to our special offers! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Great service and very professional
This dealership proves great service for ten years now. Price for work done was reasonable. Love the hand wash and vacuum. Definitely will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julie, Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Received good service
I brought my 1999 Acura in to have some work done so it would pass emissions. Ted was extremely helpful and got the work done in a reasonable length of time.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi and thanks for the great feedback! We're very happy that Ted was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Great service, clean facility
Professional service. Polite service representatives. Waiting time was accurate to what was told. Very neat and clean environment. Vehicle work completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
service beyond
I enjoy being greeted by friendly staff, quickly being written up, and having service finished before i realize that it has been time enough to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Kathleen for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Oustanding Service
As always, everything was a breeze. I was in a loaner within 10 minutes of arriving at the dealership. I requested an MDX as a loaner and I was able to have one. Services were completed earlier than I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Great Service
The New way you can come in for your oil change and you get serviced and you are on your way quite fast.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deloria, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Friendly staff, comfortable showroom, no pressure
On our first visit, we were shown the vehicle we wanted to purchase. We did visit 2 other dealership before I came back to purchase, because I felt they wanted me as a customer. I never felt any pressure to buy from Joe Rizza. All our questions were answered with confidence. All the staff was very friendly, giving off a family atmosphere. We are happy we came to Joe Rizza and had a very pleasant experience. I love my Acura MDX!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your fantastic review was quite a refreshing read, Earl! Congratulations on your new Acura MDX. I am sure you are continuing to enjoy it. I am happy that our staff provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Joe Rizza Acura. Feel free to come back and visit if you have any further needs. Kind regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Great sales experience
I've worked with Jerry Johnson since 2001, and have always had a great sales experience. This is my 6th car that I've bought from Jerry :).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Jerry's sales excellence is always consistent and I'm glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we'll continue to provide great experience! Kind regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com