Reviews
they work hard to make you happy and satisfied.
Working with Jerry. I have purchased two vehicles from Joe Rizza and both times Jerry has been my salesman. He is honest and listens to what I am looking for rather than just trying to move inventory. Pat is also very easy to work with and very personable. Both Jerry and Pat are the reasons I will continue going to Joe Rizza when I am looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lauren, feedback like this is always appreciated! Thank you for stopping by to write this positive review -- and especially for being a loyal customer! Jerry's sales excellence is always consistent, and I'm glad that your experience with him supports that. Thank you for your business and look forward to serving you again. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service!
Service Manager, Ted Jurick, and the Service Department couldn't have been more helpful and professional. Your service department separates Joe Rizza from other dealers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence, and it's quite an accomplishment to hear that Ted provided you the top notch service we strive to deliver to each of our guests! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Excellent customer service
I always seem to get Matt. He is especially attentive and keeps me informed on the progress of work done on my car. This time when I pulled into the service station, I noticed that the tech, a young lady, called me by name. Joe Rizza provides great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deanna, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'm thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Chris C @ Joe Rizza is awesome!!
Chris C's attention to detail, quick response and overall knowledge was fantastic. Price and overall experience meant I bought from you vs. another dealership 2 hours closer to my home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kevin, thanks so much for the nice review! Chris is a key component of our team, and it is great to hear that he provided you with excellent service. I'll be sure to pass along your compliments to him. I hope that you are enjoying your new car! We appreciate your business, and don't hesitate to contact us if there's anything else we can do for you! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service,
We were glad to see that all our concerns were addressed. We were greeted promptly. Everything was taken care of quickly and smoothly. We left with a repaired and clean car. What could be better?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to leave us this great feedback, Mary! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear our service team took such great care of you and your vehicle. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Love Joe Rizza Acura
Quick! The waiting area is very pleasant and Wi-Fi support is excellent. Definitely I don't mind driving the distance for the support I get.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lelia, we appreciate your kind words. We feel our service department is one of the things that makes us special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
efficient
Treated very well by friendly, knowledgable people. I went with no appointment. Was immediately let into garage and a person greeted me, heard my concern, called over a service person and bing, bing, bing. Everything went smoothly and I was out in their estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide such great feedback! Our team focuses on providing friendly and efficient service, and I'm very pleased your visit was a positive one. Please don't hesitate to contact us with any future automotive needs. In the meantime, be sure to stay connected with us on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
At Your Service...
It was my first time bringing in our car for service and everyone was so nice and polite. All of my questions were answered satisfactorily and I felt like I was part of the Acura family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wayne, we appreciate your kind words. We feel our service department is one of the things that makes us special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Speedy Service
I happened to be in the area of the dealership when my oil change indicator light came on. I contacted Matt in the service department and asked him if I could get my oil changed it I arrived in the next 15 minutes. He said that although he couldn't estimate how long I may have to wait, he ensured me that my car would be serviced ASAP. When I arrived, Chris (?) did my intake and indicated that it would take about an hour to finish my oil change. It took much less time than that and I was on way. Both Matt and Chris were professional and friendly. I also had a pleasant experience with the cashier. There are a lot of places where I can get an oil change, but I bring my car to Joe Rizza because of the service that I receive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cassandra, thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with friendly and professional service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pass along your kind words to Matt and Chris as well. We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for exclusive content and deals. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Outstanding Customer service and mechanical servic
The overall customer service experience is outstanding---excellent personnel, tremendous service, good advice, and above all and perhaps most important, the personnel (Matt, Charlotte, etc.) are extremely trustworthy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for writing about your visit with us! I am happy to hear that Matt, Charlotte and the rest of the service team were able to provide you with the outstanding customer service we strive to deliver to each of our guests. I'll be sure to pass along your compliments to them. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com