Reviews
Love the car.and color. Nice sales people . Very...
Love the car.and color. Nice sales people . Very friendly. Had to bring the car back for a few things and only one was taken care of. Was told to come again another day. Will call to set up that day Hope everything will done / completed on that day. Can’t keep coming back , holiday time , busy at work and tired when I get off . 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Denise, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Rizza Acura, we look forward to having you as one of our valued customers for many more years to come!
Honest and friendly staff. Well trained and they get the...
Honest and friendly staff. Well trained and they get the job done Without unnecessary stress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Thanks again Joe Rizza acura! Great staff and great vehicles. A winning combination ! Sincerely FPG.
Parts team helped clarify my misunderstanding and got me...
Parts team helped clarify my misunderstanding and got me taken care of quickly! Awesome service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, Thank you for taking the time to share your thoughts on working with Brad and our team. We're glad to hear we delivered such a great experience!
They did a good job of servicing my car. The staff is...
They did a good job of servicing my car. The staff is very considerate and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!
Horrific, Unacceptable, Are you above the law?
The service was great, but I observed one employee handling a poinsettia and coughing. Then, I looked around and not one employee had a mask on. The law states all businesses must adhere to COVID mask requirements. I guess the employees, manager and dealership don’t care about their customers or their own safety. Very concerning and unacceptable, totally unacceptable. I was uncomfortable and will not return. Joe Rizza some people are immune compromised. I am, and you people me at risk, it’s sad and disturbing. Never again, please don’t bother to give me a computer generated response
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize as this is not the level of customer service we promote at Joe Rizza Acura. We appreciate you leaving this honest feedback about your experience and are happy to hear that the service part of your visit was acceptable. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. We would appreciate another opportunity to earn your business and satisfaction. Should you need anything else or wish to discuss this matter further, don't hesitate to contact us.
Staff is super friendly and helpful which make me feel...
Staff is super friendly and helpful which make me feel less stress so that’s how I know it worth owing an Acura
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Leon, for choosing Joe Rizza Acura! Congrats on your new Acura, and let us know if we can be of any more assistance!
Denise at the Acura store was great to work with. She...
Denise at the Acura store was great to work with. She made buying my car very easy and very pleasant. I will refer my friends and family to The Rizza team going forward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Denise was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Joe Rizza Acura!
As my regular dealership I always get excellent service...
As my regular dealership I always get excellent service and honest feedback from the stsff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great service and skilled staff! Wonderful to work with...
Great service and skilled staff! Wonderful to work with for my car and me. Would recommend them to all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Susan, Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad Matt and our team were able to help, and we hope to see you again!
Came in with slow oil leak, dealership took care of...
Came in with slow oil leak, dealership took care of problem quickly with no charge. Was able to take shuttle back to work and problem was fixed in less than an hour. Junior, the shuttle driver, came back to pick me up once service was finished. JP, my service representative was professional and courteous. I appreciated the phone call and the explanation of what was causing the leak.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your review. We sincerely appreciate your business and our team looks forward to serving you again soon!