Reviews
First time maintenance service in new car. Easy to...
First time maintenance service in new car. Easy to schedule. Staff was very helpful and pleasant. Facility is extremely clean. Great experience in all respects.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!
Setting up appointment was easy and service was...
Setting up appointment was easy and service was excellent! Service Rep. was friendly and professional. They took consideration of my time. Wait for was feasible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Thank you for asking. It shows your commitment to providing great customer service.
What I liked best is that Tom wasn't pushy, he was just...
What I liked best is that Tom wasn't pushy, he was just an ordinary guy and very nice and very professional! It was an enjoyable experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience, Tom! We sincerely value your business and look forward to your next visit.
Helpful, friendly, and knowledgeable in our dealings with...
Helpful, friendly, and knowledgeable in our dealings with Rizza Acura. Chris helped on replacing or repairing our rims. Thanks for the help. We appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very professional and helpful, and efficient staff...
Very professional and helpful, and efficient staff members! My vehicle was repaired on as promised. Very satisfied, and will definitely return back for other services needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon!
The Joe Rizza Acura service department went above and...
The Joe Rizza Acura service department went above and beyond to help us when we required service as we traveled through the Orland Park area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Customer Service Agents were friendly and professional....
Customer Service Agents were friendly and professional. Service was efficient and timely. Waiting area was clean and seating followed CDC guidelines for COVID safety protocols.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
Great service, from start to finish by the staff. The...
Great service, from start to finish by the staff. The work on my car was done in a timely manner (completed sooner than expected). And it’s always nice to get my car washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.
Service was prompt and thorough. No high pressure selling...
Service was prompt and thorough. No high pressure selling of other services beyond what I came in for. But I appreciate the heads up for approaching needs or concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Very easy to make appointment. Very good organization....
Very easy to make appointment. Very good organization. The car was accepted promptly. The car was ready in the time frame promised and I was notified on time. The car was washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Rizza Acura. We look forward to having you as one of our valued customers for many more years to come!