Reviews
Pat went the extra mile to make me a happy customer.
Pat went the extra mile to make me a happy customer. The buying process was easy and pressure free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pat and our team, and we look forward to working with you again.
Back in 2004 I went into Joe Rizza Acura in Orland Park
Back in 2004 I went into Joe Rizza Acura in Orland Park and purchased a brand new TL, I loved that car. I had great service then and decided that now was the time to up grade and go back to Rizza. Once again I had great service and bought a 2023 TLX, I love the car! Thank you Jonathan,Vince and Doug I would definitely recommend them. They were friendly and well informed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Regina, Thank you for sharing your experience with us! We're happy to hear it went well working with Jonathan, Vince, and Doug. We truly appreciate your feedback. Congratulations on your new 2023 TLX!
Everyone was very courteous.
Everyone was very courteous. They are straight forward over the phone and in person. All fees were explained thoroughly had a good experience and experience means everything when it comes to customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that Pat had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
The dealership was easy to do business with.
The dealership was easy to do business with. Paperwork went smoothly. However, when the vehicle was shipped to me, out of state, it was missing items (driver manual, rim lock key) and the two things I requested be done before shipment were not. (Remove dealer sticker on back, installation of front bumper license plate holder). I don’t know where the miscommunication happened, but the delivery aspect was hectic as I had to call to get these issues resolved.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
First visit to test drive vehicle I was not greeted
First visit to test drive vehicle I was not greeted warmly by Pat. He was boarderline rude ! I would have like different outcome. But I went back and was treated much better. Robert was awesome technical person who showed much professionalism
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that your second visit was more positive, thanks to Robert's professionalism. At Joe Rizza Acura, we strive to provide excellent service to all our customers, and your input helps us continue to improve. We hope to see you again and provide you with an exceptional experience from start to finish! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Greeted at door.
Greeted at door. Got righr to point. Test deove car. Good followup. Cody was vwry good
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Sheila! We’re thrilled to hear about your positive experience at Joe Rizza Acura, especially with Cody. It’s great that you felt welcomed and found the process to be efficient. We look forward to assisting you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
Very friendly and professional!
Very friendly and professional!! I felt very comfortable with my salesman and I left there with the car of my dreams!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Bought a certified used Acura MDX with the help of sales
Bought a certified used Acura MDX with the help of sales rep Robert Griffin , who was very personable cordial and quite helpful and attentive to your needs and calls. I think my deal was fair and was a good give-and-take experience in which I think both parties were cordially satisfied. Being a Car person that I am I was a little disappointed in their certified used mechanics version of going over the vehicle cause even though he certified it I have found some although minor issues, but I would have thought a thorough investigation would have picked up and corrected these without any problem. That is my only real Beef up to now. And they did offer me a very, very good warranty with the vehicles that I’m very happy with.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Joe Rizza Acura are glad to have you as a customer.
Friendly and knowledgeable staff!
Friendly and knowledgeable staff! They helped me to find the perfect car for me and my family, I trade my car at the moment and came back home with a brand new one! Awesome people, highly recommended!!
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- Overall experience 5.0
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Rizza Acura!
Very pleasant experience.
Very pleasant experience. The guys were great. I would buy another car from them some day. Very professional. Robert Griffin really knows his stuff and Pat Dazzo was great to deal with too.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, William, and for taking the time to leave us this wonderful feedback!