Reviews
Very courteous staff and showroom very clean!
Very courteous staff and showroom very clean! Helped us with our purchase and test drive!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
The guys over there at Rizza are a class act.
The guys over there at Rizza are a class act. From following up on an inquiry, walk thru the doors, service department, sales, finance department all top flight customer service! Went in for a service call with the wife and left with a new car, that tells you everything you need to know!! Thanks Rizza team!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Joe Rizza Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
I have been a customer at Rizza Acura since 2003.
I have been a customer at Rizza Acura since 2003. Best auto dealer for me in the 55 years I have been purchasing vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.
Enjoyed our transaction dealer was helpful and fair as
Enjoyed our transaction dealer was helpful and fair as far as trade in goes everything done in timely matter
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!
Not a Good experience at all the Car wasn’t prepared
Not a Good experience at all the Car wasn’t prepared Right and the Low Voltage Battery Had to be Replaced. The app to do everything remotely is always not working. Acura / Honda Customer Service is Horrendous and the Dealership is no help whatsoever. Sold the car to me and no help. Then one of their salespeople Jay gave out all my personal information to the person who bought my trade-in. This Acura ZDX is the worst Vehicle I ever purchased its so bad that I'm considered payoff lease
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you, Joe, for sharing your experience with us. We at Joe Rizza Acura strive to deliver a seamless experience, and it is disappointing to hear that we fell short in your case. Please reach out to me directly so I can address this matter and work towards a resolution. Your feedback is valuable, and we appreciate you bringing it to our attention. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
My husband and I just had one of the best online car
My husband and I just had one of the best online car buying experiences ever! Liz & Ramy at Joe Rizza Acura are truly amazing! They made the process as simple as could be & went above and beyond to answer all of our questions and help us with whatever was needed, especially considering that they are in IL & we are in NC, and even after delivery of the vehicle, they are still willing to answer questions & help us. They didn't ask for this review but it is so incredibly well-deserved that I had to do it & I highly recommend reaching out to them if you're in the market!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Christina, for your wonderful review! We're thrilled to hear that you and your husband had such a fantastic online car buying experience with Liz and Ramy at Joe Rizza Acura. It's our priority to make the process as seamless as possible, and we appreciate your recognition of their dedication. We're always here to help, even after the delivery! Thank you for recommending us, and we look forward to serving you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com
It was a pleasure purchasing my Acura MDX from Pat Dazzo
It was a pleasure purchasing my Acura MDX from Pat Dazzo at Joe Rizza Acura in Orland Park. The whole staff valued my tight time frame I was on that weekend. We negotiated and came up with a deal that was fair for both sides. Thank You!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tom, thank you for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that we were able to assist you and that you had such a positive experience. We hope you enjoy your new MDX!
Price on CarGuru was misrepresented.
Price on CarGuru was misrepresented. Dealer added bogus “safety inspection“ charge added over $1000 to advertised price. Otherwise friendly and reasonable accommodation for inspection and test drive.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Jeff, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I just bought an Acura Precision Certified 2023 MDX
I just bought an Acura Precision Certified 2023 MDX Advance from Joe Rizza Acura. The entire experience was absolutely phenomenal right from the start. I'm from out of state and called to check on the condition of the car. I had spoke with both Liz and Ramy and they shared facetime videos of the car, inside and out and assured me the car would look pristine. I made an appointment for me to make the over 7 hour round car trip to see the vehicle. The car was as promised! Pat the General Manager was a pleasure to work with! Robert was great at helping me dial in all of the tech features. Everything went very smooth and I couldn't have been happier. Highly recommend Joe Rizza Acura for anyone looking for a no-nonsense auto dealer who respects their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Don, and it's great to hear about your excellent experience here at Joe Rizza Acura.
Gave me the price I was looking for.
Gave me the price I was looking for. Had the vehicle I wanted and Everything was prompt and professional
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- Overall experience 5.0
- Does recommend this dealer
Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that we were able to assist you and that you had such a positive experience.