Reviews
Very professional team.
Very professional team. Pat and his team are always looking out for the customer’s best interests. Their service department is just as professional and friendly. I will definitely return and purchase my next vehicle here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Excellent service every time I visit this dealer,
Excellent service every time I visit this dealer, everything from service to purchase has been great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!
Everyone from the sales person to finance was
Everyone from the sales person to finance was professional, knowledgeable, and nice. Unl8ke other dealers they had plenty of inventory
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nadine, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!
Came jn, got the car.
Came jn, got the car. Got good price . Drove of same day. This dealer willing to negotiate. Not like westmont and Naperville acura. Go here and get a good deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Rizza Acura!
Joe was totally highballing us.
Joe was totally highballing us. He started with $800 a month on the lease and landed on $359. It was the hold their keys to their car experience. On top of that, we were never offered anything to drink. I had to go find water. We were there on December 22 and there wasn’t another customer in the entire building, yet we sat for almost 2 hours waiting for finance.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit, Wendy. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Yes
Yes. I am fine with that.
Pat went the extra mile to make me a happy customer.
Pat went the extra mile to make me a happy customer. The buying process was easy and pressure free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pat and our team, and we look forward to working with you again.
Back in 2004 I went into Joe Rizza Acura in Orland Park
Back in 2004 I went into Joe Rizza Acura in Orland Park and purchased a brand new TL, I loved that car. I had great service then and decided that now was the time to up grade and go back to Rizza. Once again I had great service and bought a 2023 TLX, I love the car! Thank you Jonathan,Vince and Doug I would definitely recommend them. They were friendly and well informed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Regina, Thank you for sharing your experience with us! We're happy to hear it went well working with Jonathan, Vince, and Doug. We truly appreciate your feedback. Congratulations on your new 2023 TLX!
Everyone was very courteous.
Everyone was very courteous. They are straight forward over the phone and in person. All fees were explained thoroughly had a good experience and experience means everything when it comes to customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that Pat had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
The dealership was easy to do business with.
The dealership was easy to do business with. Paperwork went smoothly. However, when the vehicle was shipped to me, out of state, it was missing items (driver manual, rim lock key) and the two things I requested be done before shipment were not. (Remove dealer sticker on back, installation of front bumper license plate holder). I don’t know where the miscommunication happened, but the delivery aspect was hectic as I had to call to get these issues resolved.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
First visit to test drive vehicle I was not greeted
First visit to test drive vehicle I was not greeted warmly by Pat. He was boarderline rude ! I would have like different outcome. But I went back and was treated much better. Robert was awesome technical person who showed much professionalism
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that your second visit was more positive, thanks to Robert's professionalism. At Joe Rizza Acura, we strive to provide excellent service to all our customers, and your input helps us continue to improve. We hope to see you again and provide you with an exceptional experience from start to finish! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com