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Jeremy Franklin Mitsubishi

(1,442 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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I had the pleasure of buying a car from Juan.

I had the pleasure of buying a car from Juan. He went above & beyond for me and assured I walked away with the perfect vehicle for me! I will definitely be back & will tell everyone I know looking for a car to go see JUAN!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Rhema, your satisfaction is our top priority. Thank you so much for your kind words! We're thrilled to hear that Juan provided such an exceptional experience and helped you find the perfect vehicle. He truly goes above and beyond for our customers, and we’re lucky to have him on our team. We greatly appreciate your support and referrals — welcome to the Jeremy Franklin Mitsubishi family, and we look forward to seeing you again in the future! Thank you, and have a fantastic day!

Excellent and efficient.

Excellent and efficient. Car came back and clean and the service was spectacular. Yearly inspection

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mhallier56, we are very happy to have provided you with such a positive experience! Thank you for the great review! We're glad to hear your yearly inspection went smoothly and that your vehicle came back clean and ready to go. Our team takes pride in providing efficient and top-notch service, and we truly appreciate you taking the time to share your experience. We look forward to seeing you again next time!

There were a few little things I didn't appreciate during

There were a few little things I didn't appreciate during my buying experience but nothing that would keep me from coming back. First off, I found out a month after my purchase that my car never had an inspection done before me buying it. Which meant when I went in for my complimentary oil change I was informed I also needed brakes, rotors, windshield wipers and cabin filter. They did make it right but just kind of annoying ya know? Like my trust went out the window a bit in the sense that great car and deal I got maybe wasn't so great. Like I said they made it right and I really appreciated it, just grateful it was nothing more and they checked everything out for me.

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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Anonymous, we are pleased we could provide you with a positive experience! Thank you for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear that, despite some frustrations, your overall experience was still positive and you’d consider coming back. We sincerely apologize for any inconvenience that caused. We're glad we were able to make things right quickly once it was brought to our attention, and we appreciate you allowing us to do so. Your trust is incredibly important to us, and we’re always working to improve and ensure that no detail is overlooked in the future. If you have any other questions or concerns, please don’t hesitate to reach out directly—we're here for you. Thank you again for your business and understanding.

Courteous information Timeliness cost all vary good.

Courteous information Timeliness cost all vary good. Recommend to anyone. Thanks for Great Services. Excellent

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cecespears, thank you so much for your high rating and the wonderful review! We’re so glad to hear that you found our service courteous, timely, and a great value. Your recommendation means a lot to us, and we truly appreciate your kind words. Thanks again for choosing Jeremy Franklin Automotive—we’re always here when you need us!

My family and I were in desperate need of a vehicle.

My family and I were in desperate need of a vehicle. We were turned down multiple times from other dealerships. After getting a cosigner were were approved. Our sales Agent was Jesse Hardin and I can't begin to tell you how amazing he was with helping us get into a new car. He worked hard and was kind and understanding through the whole process. I'm not one to leave many reviews for any place I visit but this time I felt the need to say something. I couldn't recommend Jeremy Franklin Mitsubishi and Jesse Hardin for going above and beyond for all of us!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Adamcarnahan8, thank you so much for your heartfelt review! We’re truly honored that you chose Jeremy Franklin Mitsubishi after facing challenges elsewhere, and we’re absolutely thrilled that Jesse Hardin was able to help turn things around for you and your family. Jesse is dedicated to making the car-buying process smooth and stress-free, and we're so glad his hard work, kindness, and persistence made a difference for you. Your recommendation means the world to us, and we’re grateful you took the time to share your experience—even if you don’t usually leave reviews! If there's anything more we can do, we’re always here for you. Thank you, and have a fantastic day!

Always experienced Fast and friendly service!

Always experienced Fast and friendly service! No problems getting an appointment and everyone is always so nice.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi 3divas4life, thank you so much for your positive comments about Jeremy Franklin Mitsubishi! We're so glad to hear you've consistently experienced fast, friendly service and an easy appointment process. Our team works hard to make every visit smooth and welcoming, and it's always a pleasure to serve you. We truly appreciate your continued support and look forward to seeing you next time!

My experience was good.

My experience was good. My car is fixed, so I can't complain Lit, nice, fun

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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jaywillis816, we appreciate you taking the time to leave us this great review! We're glad to hear your experience was good and that your car is all fixed up. We appreciate you choosing us and look forward to helping you again in the future—stay lit, and drive safe! Thank you, and have a fantastic day!

They have always been extremely friendly.

They have always been extremely friendly. Explains what they are going to do on my vehicle. Prompt and efficient service.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi D. Traylor! We're so happy we were able to help you out! Thank you for the kind words and continued trust in our team! We're so glad to hear that you've consistently experienced friendly, transparent, and efficient service with us. Our goal is always to keep you informed and get you back on the road as quickly and confidently as possible. We truly appreciate your support and look forward to serving you again!

It was nice ce Everything was clean and the attendant was

It was nice ce Everything was clean and the attendant was very nice Great job!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sharon Gg, thank you; we appreciate your feedback! Thank you for the kind words! We're so glad you had a nice experience and that everything met your expectations. We'll be sure to pass along your compliments to our team, especially the attendant who helped you. Great customers like you make our day!

Very nice people, helped me get down the monthly payment

Very nice people, helped me get down the monthly payment to what I needed. Would recommend to others.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Bobby216, we're so glad that we were able to go above and beyond your expectations! Thank you so much for the great review! We're happy to hear our team was able to help you find the right monthly payment—it’s always our goal to make things work for you. We truly appreciate the recommendation and look forward to helping you or your friends anytime! Thank you, and have a fantastic day!