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Jeremy Franklin Mitsubishi

(1,582 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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I like the way they get you in and out of there fast when

I like the way they get you in and out of there fast when u need a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Clifton Johnson100, thank you for the great review! We’re glad to hear that our team was able to get you in and out quickly while finding the right car for you. Providing fast, efficient service is always our goal, and it’s wonderful to know you had a positive experience. We appreciate you choosing us and look forward to helping you again in the future!

It's nice to walk in and not have to wait.

It's nice to walk in and not have to wait. Great customer name thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dsfcreede8283, thank you for your kind words! We’re thrilled to hear that you enjoyed the quick and seamless experience when you walked in. Our team works hard to make every visit convenient and stress-free, and it’s wonderful to know we hit the mark for you. We appreciate you choosing us and look forward to serving you again!

Poor Customer service was poor kept being given.

Poor Customer service was poor kept being given.The run around price continually went up Poor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Martin Trimble588, thank you for sharing your feedback. We're sorry to hear you feel this way, and we'd like to clarify how our service process works. At our service center, we provide upfront estimates based on the information available at the time of check-in. If additional issues are discovered during inspection, we always contact the customer first to explain the findings, review the updated cost, and get approval before moving forward. We do not raise prices without communication or consent. We understand it can be frustrating when unexpected repairs are needed, but our goal is always to be transparent and ensure your vehicle is serviced safely and correctly. We take customer service seriously, and the run around you mentioned is not the level of experience we aim to deliver. We would appreciate the chance to review your visit and address any misunderstandings. Please reach out to us directly so we can look into this and make sure everything is properly resolved. Your satisfaction matters, and we're here to help.

No pressure and a very smooth process.

No pressure and a very smooth process. I was treated with respect and was warmly welcomed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Quirkc03, thank you for the wonderful review! We’re thrilled to hear that you experienced a no-pressure, smooth process and felt welcomed and respected throughout your visit. That’s exactly the kind of environment we work hard to provide for every customer. We appreciate you choosing us and look forward to assisting you again in the future!

Work well helping me understand what was going on.

Work well helping me understand what was going on. Gave good advice. Excellent Great Wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rishaharbin, thank you for the fantastic review! We’re glad to hear our team was able to explain everything clearly and provide helpful advice. We strive to offer excellent service, and it means a lot to know you had a great experience with us. We appreciate you choosing us and look forward to helping you again in the future!

Friendly associates, easy paperwork, great Price, and a

Friendly associates, easy paperwork, great Price, and a great rate. Jeremy Franklin dealership is the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike Pomerance, thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our team made the process smooth and enjoyable for you. It’s great to know you found the price and rate to be just what you were looking for. We truly appreciate your recommendation and are proud to have earned your trust. Enjoy your new vehicle, and thank you for choosing Jeremy Franklin Automotive!

Took my car in for service.

Took my car in for service. They were Friendly and good service. Took care of me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kllywlsn, thank you for sharing your experience! We’re happy to hear that our service team took good care of you and that you found everyone to be friendly and helpful. Providing excellent service and making sure our customers feel valued is always our top priority. We appreciate you choosing Jeremy Franklin Automotive and look forward to serving you again!

Great customer service.

Great customer service. Friendly people. Convenient and prompt. Nick followed up to make sure everything was great and I gave a resounding YES!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hudd4233, thank you for taking the time to share your experience! We’re so glad to hear that you received great customer service and that our team made things convenient and efficient for you. It’s wonderful to know that Nick went the extra mile to follow up and ensure everything was perfect. We truly appreciate your feedback and your trust in Jeremy Franklin Automotive!

Kenneth was super helpful when it came to buying our car

Kenneth was super helpful when it came to buying our car I couldn’t have asked for a better experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hssmith16, thank you so much for your wonderful review! We’re thrilled to hear that Kenneth made your car-buying experience such a positive one. He truly takes pride in helping customers find the right vehicle and ensuring the process is smooth from start to finish. We appreciate your kind words and are grateful you chose Jeremy Franklin Automotive! Enjoy your new car!

Dealership has always been friendly and honest and

Dealership has always been friendly and honest and professional. I am a repeat customer and will not let anyone service my car nut the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Barbarajcaldwell, thank you so much for your continued trust and loyalty! We truly appreciate your kind words and for choosing us time and time again to care for your vehicle. Our team works hard to provide friendly, honest, and professional service, and it means a lot to know that you’ve had such positive experiences. We look forward to continuing to serve you for many more years to come!