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Jeremy Franklin Mitsubishi

(1,442 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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The employee are very nice are helpful and patient with

The employee are very nice are helpful and patient with you they make you feel relaxed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sheilatimley! We're so happy we were able to help you out! Thank you for the wonderful feedback! We're so glad to hear that our team made you feel relaxed and well taken care of. Providing a helpful, friendly, and patient experience is what we strive for, and it's great to know it showed during your visit. We truly appreciate your support!

Your Radio ad says guaranteed $4000 on trade-in and then

Your Radio ad says guaranteed $4000 on trade-in and then when I got there they didn't even wanna give me $2000

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Richardkelchjr, we appreciate your feedback and are genuinely sorry you left feeling disappointed. Our $4,000 trade-in guarantee is valid under specific terms, which we do our best to clearly explain both in our advertising and in person. We never want a customer to feel misled, and we'd love the chance to go over the details with you and see if there's a way we can better assist you. Please feel free to reach out — your satisfaction is important to us.

So far awesome!

So far awesome! Mitsubishi Mirage monthly payment price increased. Extended warranty is expensive. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

4needshopper, we really appreciate your positive review! Thank you so much for the great feedback! We're thrilled to hear you're having an awesome experience so far. Regarding the Mitsubishi Mirage payment and extended warranty costs — we completely understand how important it is to stay within budget. Vehicle pricing and warranty options can sometimes vary based on lender terms and coverage levels, but we're always happy to review everything with you to make sure you’re getting the best possible value. Thank you again for choosing us — we truly appreciate your business!

Quick and easy, gives several options to chose from, and

Quick and easy, gives several options to chose from, and friendly team to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Onewithwater44, thank you so much for your high rating and for the great review! We’re so glad to hear you had a quick and easy experience with plenty of options to choose from. Our team works hard to make the process smooth and enjoyable, and we’re thrilled you felt that. We truly appreciate your business and look forward to helping you again in the future! Thank you, and have a fantastic day!

They made buying a car quick and easy and did not try to

They made buying a car quick and easy and did not try to sell me something that I did not want. Juan is a terrific car salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Den_n_mel, thank you so much for the positive review! We're thrilled to hear that your car-buying experience was quick, easy, and pressure-free — that’s exactly what we aim for. Juan is a terrific part of our team, and we're glad he helped you find exactly what you were looking for without the hassle. We’ll be sure to pass along your shoutout — it’ll make his day! Enjoy your new vehicle, and don’t hesitate to reach out if you need anything down the road. We appreciate your business!

A great car buying experience.

A great car buying experience. The sales associate listened to what I was looking for in a vechile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Jonathancrooks123, thank you for sharing your experience! We're so glad to hear that your visit was a great one and that our sales associate took the time to really listen to what you were looking for in a vehicle. It's important to us that every customer feels heard, respected, and confident in their purchase — and we're happy to know we delivered on that for you. Enjoy your new ride, and thank you for choosing Jeremy Franklin Automotive!

Excellent service and great service straight forward

Excellent service and great service straight forward process. Jesse hardin is the man too see .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Rodriguez.ricki, thank you for sharing your positive experience! Thank you for the awesome review! We're thrilled to hear that you had an excellent experience and found the process to be straightforward — that's exactly what we strive for. And you're absolutely right — Jesse Hardin is the man to see! We're lucky to have him on our team, and we’ll make sure he sees your kind words. Enjoy your new vehicle, and thanks again for choosing Jeremy Franklin Automotive!

My daughters situation demanded a quick resolution and

My daughters situation demanded a quick resolution and that was achieved at this dealership. Personable and professional service was easy to come by and when informed of my time schedule they went into high gear and got the paperwork pushed through in a very timely manner. No heavy sales talk or pushing, just polite and respectful people. They even put up with my 5 year old great grandson who was playing cars in the showroom. Just down to earth people who want to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ptezon, thank you so much for taking the time to share your experience with us. We’re truly glad we could help provide a quick resolution for your daughter’s situation — and that our team delivered the personable, professional, and respectful service you deserve. We understand how valuable your time is, and we’re happy we could move things along efficiently while keeping the experience relaxed and pressure-free. And please tell your great grandson we enjoyed having him in the showroom — we loved seeing him play with the cars! It was a pleasure working with your family, and we’re grateful you chose Jeremy Franklin Automotive.

I was waited on immediately upon arrival.

I was waited on immediately upon arrival. They were courteous, professional and efficient. I have always found the service department employees to be helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wanda.taylor, we're glad you had such a wonderful experience with us! We're so glad to hear you were helped right away and that our team was courteous, professional, and efficient. It's great to know our service department has consistently met your expectations — we truly appreciate your loyalty and look forward to continuing to take great care of you!

Everyone was very helpful.

Everyone was very helpful. They understood our needs. They made sure we got what was best for us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Tusconcock, we're happy to hear you had a positive experience with our team! We're thrilled to hear that our team was able to understand your needs and help you find the right fit. Our top priority is ensuring our customers drive away with the best possible solution. We truly appreciate you choosing us and hope you enjoy your new vehicle! If there's ever anything else you need, we're here for you. Thank you, and have a fantastic day!