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Jeremy Franklin Mitsubishi

(1,582 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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I was really not going to get a car that day, but I got a

I was really not going to get a car that day, but I got a great deal and a great car. Ty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Pkjonscher, thank you for sharing your experience! We’re so glad to hear that you found a great deal and the perfect car, even when you weren’t planning to buy that day. Our team always strives to make the process easy and enjoyable for our customers. We truly appreciate you choosing Jeremy Franklin Automotive — enjoy your new ride!

The team including the service department was very

The team including the service department was very prompt, kind and. Courteous. All of my concerns were noted and carefully checked when buying my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Randalllowe, thank you for taking the time to share your experience! We’re so glad to hear that our sales and service teams provided prompt, kind, and courteous assistance throughout your car-buying process. It’s important to us that every customer’s concerns are fully addressed and that you feel confident in your purchase. We truly appreciate your trust in Jeremy Franklin Automotive and look forward to seeing you again for future service needs!

The dealership was amazing Chris Fry was by far the best

The dealership was amazing Chris Fry was by far the best dealer there. He took very good care of me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

MissionaryFranklin, thank you for sharing your experience! We’re thrilled to hear that Chris Fry provided you with such excellent service and took great care of you. He truly goes above and beyond for our customers, and we’ll be sure to pass along your kind words. We appreciate you choosing Jeremy Franklin Automotive and hope you’re enjoying your new vehicle!

Great initial experience, but tapers off after you buy

Great initial experience, but tapers off after you buy They can't detail a car Ok

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Ret4ket, thank you for taking the time to share your feedback. We’re glad to hear that your initial experience with us was positive, but we’re sorry to learn that things didn’t continue at the same level afterward. We always aim to provide consistent, high-quality service — including in our detailing department — and we regret that we fell short of your expectations. We’d appreciate the opportunity to make things right. Please reach out to our management team so we can address your concerns directly and ensure your vehicle receives the level of care you deserve. Thank you for bringing this to our attention and for giving us the opportunity to improve.

I was treated with excellent customer service.

I was treated with excellent customer service. He went above and beyond picking me up to get my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Bkochtech, thank you for sharing your experience! We’re so glad to hear that our team provided you with excellent customer service and went above and beyond to assist you, including picking you up to get your car. We strive to make every customer’s experience as smooth and convenient as possible. We truly appreciate you choosing Jeremy Franklin Automotive!

Very professional and good on time , took very good

Very professional and good on time , took very good care great on service needs and time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nelsonchristye, thank you for your kind review! We’re so glad to hear that you had a great experience and that our team was able to take good care of your service needs in a timely and professional manner. We truly appreciate your feedback and look forward to serving you again in the future!

Place was nice and well lit, Kenneth was kind and

Place was nice and well lit, Kenneth was kind and courteous. Showed me excellent vehicles and took my opinion into account

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Katestev94, thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed your visit and that Kenneth provided friendly, attentive service. We always strive to make our customers feel comfortable and heard while finding the perfect vehicle. We truly appreciate your kind words and hope to see you again soon!

Got oil changed.

Got oil changed. Quick and polite Staff was friendly, didn't take forever, and the waiting area was clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Langandi18, thank you for taking the time to share your experience! We’re glad to hear that our team provided quick, friendly service and that you enjoyed our clean, comfortable waiting area. We appreciate your kind words and look forward to seeing you again for your next visit!

Really helpful, helped us get in to the car we wanted and

Really helpful, helped us get in to the car we wanted and made the process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Joesephnmartin, thank you for sharing your experience! We’re so glad to hear that our team was able to help you find the car you wanted and make the process smooth and easy. We truly appreciate your kind words and hope you enjoy your new vehicle. Thanks for choosing us!

Very pleasant people who understanding Knowledgeable and

Very pleasant people who understanding Knowledgeable and answered all my questions. Overall great experience working with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Jamesatkins780, thank you so much for your kind words! We’re thrilled to hear that our team was pleasant, understanding, and able to answer all your questions. Providing knowledgeable and attentive service is always our goal, and we’re glad to know you had a great experience with us. We appreciate your support and look forward to working with you again in the future!