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Jeremy Franklin Mitsubishi

(1,476 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,476 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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They have always been extremely friendly.

They have always been extremely friendly. Explains what they are going to do on my vehicle. Prompt and efficient service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi D. Traylor! We're so happy we were able to help you out! Thank you for the kind words and continued trust in our team! We're so glad to hear that you've consistently experienced friendly, transparent, and efficient service with us. Our goal is always to keep you informed and get you back on the road as quickly and confidently as possible. We truly appreciate your support and look forward to serving you again!

Always experienced Fast and friendly service!

Always experienced Fast and friendly service! No problems getting an appointment and everyone is always so nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi 3divas4life, thank you so much for your positive comments about Jeremy Franklin Mitsubishi! We're so glad to hear you've consistently experienced fast, friendly service and an easy appointment process. Our team works hard to make every visit smooth and welcoming, and it's always a pleasure to serve you. We truly appreciate your continued support and look forward to seeing you next time!

My experience was good.

My experience was good. My car is fixed, so I can't complain Lit, nice, fun

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jaywillis816, we appreciate you taking the time to leave us this great review! We're glad to hear your experience was good and that your car is all fixed up. We appreciate you choosing us and look forward to helping you again in the future—stay lit, and drive safe! Thank you, and have a fantastic day!

It was nice ce Everything was clean and the attendant was

It was nice ce Everything was clean and the attendant was very nice Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sharon Gg, thank you; we appreciate your feedback! Thank you for the kind words! We're so glad you had a nice experience and that everything met your expectations. We'll be sure to pass along your compliments to our team, especially the attendant who helped you. Great customers like you make our day!

Very nice people, helped me get down the monthly payment

Very nice people, helped me get down the monthly payment to what I needed. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bobby216, we're so glad that we were able to go above and beyond your expectations! Thank you so much for the great review! We're happy to hear our team was able to help you find the right monthly payment—it’s always our goal to make things work for you. We truly appreciate the recommendation and look forward to helping you or your friends anytime! Thank you, and have a fantastic day!

They do their job with satisfaction If someone needed a

They do their job with satisfaction If someone needed a car I would direct them to Jeremy franklin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Akinyinyabar, we're so glad that we were able to go above and beyond your expectations! Thank you for the great review! We're glad to know you were satisfied with our work, and we truly appreciate your willingness to recommend us to others. It means a lot—hope to see you again down the road!

Jesse, our salesman, was very thorough while we signed

Jesse, our salesman, was very thorough while we signed all the paperwork and Joshua, our financial person worked very hard and did get us a great rate on our loan. Everyone at the dealership was cordial and helpful to us. It was a smooth experience and much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dougandjoni, we are very happy we could provide you with a positive experience! Thank you so much for the thoughtful review! We're glad to hear Jesse took great care of you through the paperwork and that Joshua worked hard to secure a great rate. It’s wonderful to know the whole team made your experience smooth and enjoyable. We truly appreciate your business and hope you love your new vehicle!

Okay ?

Okay ?? I m impressed with the work they did on my car when I didn't know what to do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Akinyinyabar, we're happy to hear you had such a positive experience with our team! Thank you for the review! We're so glad we could help when you weren’t sure what to do, and we’re thrilled to hear you’re impressed with the work we did on your car. We're always here when you need us! Thank you, and have a fantastic day!

I had an appointment & I got in & got out they went above

I had an appointment & I got in & got out they went above & beyond.& Very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Uplzpray4royce2day, thank you so much for your kind words! We're thrilled to hear that your appointment went smoothly and that our team went above and beyond to take care of you. Providing friendly and efficient service is what we strive for every day. We truly appreciate your support and look forward to seeing you again!

Got 30 day tag and didn't get title back until tags ran

Got 30 day tag and didn't get title back until tags ran out inspection was outdated too

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Reneemilton045, We appreciate your feedback and apologize for the inconvenience you experienced with the timing of your title and inspection. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have been. Please reach out to us at (816) 523-6900 so we can look into your situation further and work toward making things right.