Reviews
Cal was great and had very good communication with me
Cal was great and had very good communication with me about car repairs and service so at check at there were no surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jackishawinchester, we're happy to hear you had such a positive experience with our team! Thank you for the great review! We're glad to hear Cal provided clear and consistent communication throughout your service visit. Making sure there are no surprises at checkout is something we take seriously, and we're happy Cal delivered that level of care. We appreciate your trust in us and look forward to serving you again!
Jeremy Franklin is one of the top notch dealership in
Jeremy Franklin is one of the top notch dealership in Missouri, I will recommend this facility to anyone interested in purchasing or the maintenance services of your vehicle. Staffing is awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Lakieshawillingham84! We're so happy we were able to help you out! Thank you so much for the kind words and recommendation! We’re honored to be considered one of the top dealerships in Missouri. Our team works hard to provide excellent service, whether you're purchasing a vehicle or coming in for maintenance, and it's always great to hear that it shows. We truly appreciate your support and look forward to serving you again in the future! Thank you, and have a fantastic day!
The people in service are fantastic.
The people in service are fantastic. Very respectable. Always ready to help you. That's why I will always be a Customer. Keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pecinajacob, thank you so much for the positive review, your loyal support, and your thoughtful review! We're proud to have a service team that's committed to providing respectful, helpful, and reliable care every time you visit. It means the world to us that you've chosen to stay a part of the Jeremy Franklin family—we’ll keep working hard to earn your trust every step of the way. See you next time!
I bought my car over the phone and the Internet.
I bought my car over the phone and the Internet. The process was as painless as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dodgedaytona84! Thank you for your review! We’re glad to hear that your car-buying experience over the phone and online was smooth and hassle-free. Our goal is to make the process as easy and convenient as possible, no matter where you are. Enjoy your new vehicle, and thank you for choosing Jeremy Franklin Automotive!
Brandon was great he worked really fast and even stayed
Brandon was great he worked really fast and even stayed after closing time to make sure I was able to get into a vehicle. Chris also worked really quick with the paperwork. I will be referring customers to them, thanks guys for all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fnene28, thank you so much for the kind words! We're thrilled to hear that Brandon and Chris provided you with such a great experience. They’re both dedicated to going the extra mile for our customers, and staying late to make sure you get into your vehicle is just one example of that commitment. We truly appreciate your referrals and your trust in us — enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!
I had the pleasure of buying a car from Juan.
I had the pleasure of buying a car from Juan. He went above & beyond for me and assured I walked away with the perfect vehicle for me! I will definitely be back & will tell everyone I know looking for a car to go see JUAN!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rhema, your satisfaction is our top priority. Thank you so much for your kind words! We're thrilled to hear that Juan provided such an exceptional experience and helped you find the perfect vehicle. He truly goes above and beyond for our customers, and we’re lucky to have him on our team. We greatly appreciate your support and referrals — welcome to the Jeremy Franklin Mitsubishi family, and we look forward to seeing you again in the future! Thank you, and have a fantastic day!
Excellent and efficient.
Excellent and efficient. Car came back and clean and the service was spectacular. Yearly inspection
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mhallier56, we are very happy to have provided you with such a positive experience! Thank you for the great review! We're glad to hear your yearly inspection went smoothly and that your vehicle came back clean and ready to go. Our team takes pride in providing efficient and top-notch service, and we truly appreciate you taking the time to share your experience. We look forward to seeing you again next time!
There were a few little things I didn't appreciate during
There were a few little things I didn't appreciate during my buying experience but nothing that would keep me from coming back. First off, I found out a month after my purchase that my car never had an inspection done before me buying it. Which meant when I went in for my complimentary oil change I was informed I also needed brakes, rotors, windshield wipers and cabin filter. They did make it right but just kind of annoying ya know? Like my trust went out the window a bit in the sense that great car and deal I got maybe wasn't so great. Like I said they made it right and I really appreciated it, just grateful it was nothing more and they checked everything out for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Anonymous, we are pleased we could provide you with a positive experience! Thank you for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear that, despite some frustrations, your overall experience was still positive and you’d consider coming back. We sincerely apologize for any inconvenience that caused. We're glad we were able to make things right quickly once it was brought to our attention, and we appreciate you allowing us to do so. Your trust is incredibly important to us, and we’re always working to improve and ensure that no detail is overlooked in the future. If you have any other questions or concerns, please don’t hesitate to reach out directly—we're here for you. Thank you again for your business and understanding.
Courteous information Timeliness cost all vary good.
Courteous information Timeliness cost all vary good. Recommend to anyone. Thanks for Great Services. Excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cecespears, thank you so much for your high rating and the wonderful review! We’re so glad to hear that you found our service courteous, timely, and a great value. Your recommendation means a lot to us, and we truly appreciate your kind words. Thanks again for choosing Jeremy Franklin Automotive—we’re always here when you need us!
My family and I were in desperate need of a vehicle.
My family and I were in desperate need of a vehicle. We were turned down multiple times from other dealerships. After getting a cosigner were were approved. Our sales Agent was Jesse Hardin and I can't begin to tell you how amazing he was with helping us get into a new car. He worked hard and was kind and understanding through the whole process. I'm not one to leave many reviews for any place I visit but this time I felt the need to say something. I couldn't recommend Jeremy Franklin Mitsubishi and Jesse Hardin for going above and beyond for all of us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Adamcarnahan8, thank you so much for your heartfelt review! We’re truly honored that you chose Jeremy Franklin Mitsubishi after facing challenges elsewhere, and we’re absolutely thrilled that Jesse Hardin was able to help turn things around for you and your family. Jesse is dedicated to making the car-buying process smooth and stress-free, and we're so glad his hard work, kindness, and persistence made a difference for you. Your recommendation means the world to us, and we’re grateful you took the time to share your experience—even if you don’t usually leave reviews! If there's anything more we can do, we’re always here for you. Thank you, and have a fantastic day!