Jeremy Franklin Mitsubishi

1kcreoguy, thank you for the great review! We’re thrilled to hear you had such a positive experience. Our team works hard to take the time to understand each customer’s situation, and we’re glad we were able to find a solution that worked for you — even with credit challenges. We appreciate you choosing us and are grateful for the opportunity to help. If you need anything in the future, we’re always here for you!

Nanw2013, thank you for sharing your feedback. We’re glad to hear that the repairs were completed to your satisfaction and that the vehicle is now running as it should. We understand the frustration of discovering you needed a spare shortly after your purchase. While it was not part of the original vehicle equipment, we’re always willing to discuss options or assist in any way we can to help keep our customers safe and satisfied. If you’d like to talk further or if there’s anything else we can help with, please reach out to us directly. We appreciate your business and the opportunity to serve you.

Craig.Tinsley, thank you so much for your review! We’re glad we could help you get into a car with no money down when you needed it most. Providing great customer service and real solutions for our customers is always our priority. We truly appreciate you choosing us, and if you ever need anything in the future, we’re here to help!

Prayerlady41, thank you for sharing your feedback and for visiting our service department — we're glad to hear everything went fine with your visit. We also want to respect your request. We won't reach out further, but if you ever need assistance down the road, our team will be here to help. Thank you again for choosing us.

albmorales10, thank you for the 4-star review and for taking the time to share your feedback with us. We truly appreciate you choosing our service center. We're glad we were able to assist you, but we also want to make sure you feel confident in the work performed. Your comments are important, and we'd appreciate the opportunity to review your visit to ensure everything was completed properly and up to our standards. Please reach out to our service manager so we can go over the details together. Thanks again for your rating and for giving us the chance to continue earning your trust.

Jonesalpha78, thank you for sharing your concerns. We’re sorry to hear you feel let down — that’s never the experience we want for any customer. We do want to clarify that we are committed to completing every “We Owe” item, including your windshield. In many cases, windshield replacements depend on parts availability and scheduling with our third-party glass vendors, which can cause delays that are unfortunately outside of our direct control. That said, we should always keep you updated, and we apologize if our communication has not met your expectations. Please reach out to our management team so we can check the status of your windshield and get this resolved for you as quickly as possible. We appreciate your patience and the opportunity to make this right.

Rodriguez. Ricki, thank you for the great 5-star review! We’re glad to hear you had a positive experience with your oil change, tire rotation, and nail repair. Our team is always happy to provide fast and convenient service to keep you safely on the road. We appreciate you choosing us and look forward to helping you again at your next visit!

Rocky1113, thank you for the wonderful review! We're glad to hear everything went so well and that your son's truck is set with new tires. Our team works hard to provide great service at a great price, and it's fantastic to know you had a smooth, positive experience with no complaints. We appreciate you choosing us and look forward to helping you again in the future!

Rshirey1984, thank you for taking the time to share this feedback. We understand your frustration, and we’re sorry your visit didn’t feel as smooth or efficient as it should have been. We do want to clarify a few points from our side. The SUV you selected online required additional preparation before viewing, and while we try our best to have every vehicle fully ready ahead of appointments, some units need extra time for inspection or cleaning—especially if they were recently added to inventory. That can create delays, but the intention is always to ensure the vehicle is safe and presentable for you. Regarding your salesperson not having every answer immediately, we agree that should have been better, and we’re addressing that internally. However, our team did work to get the vehicle detailed, inspected, and ready for delivery the same day, which unfortunately extended your visit longer than expected. As for fuel, we typically provide enough gas for customers to leave the lot and reach a station safely, but it should never feel like you're leaving on empty. We apologize if that wasn’t your experience and will make sure the team is more attentive to that during future deliveries. We truly appreciate you choosing us and driving an hour to get here. If there’s anything we can do to improve your experience moving forward, we’d welcome the opportunity.

Love my suv and wouldn’t change in the world but customer service could have been way better and a full tank. It’s an hour drive there then an hour back home. Then my husband and I read online for the information about the suv since the salesman didn’t know anything about it since we reserved the suv day ahead

Youkk907, thank you for sharing your experience. We’re glad to hear that our team was able to help you find the right car and provide good service throughout the process. We understand how frustrating it can be to have issues arise after a purchase, and we’re happy that everything was ultimately resolved to your satisfaction. Your feedback is important to us as we continue striving to provide the best experience for our customers. We appreciate you choosing our dealership!