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Jeremy Franklin Mitsubishi

(1,503 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,503 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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Very great customer service.

Very great customer service. The service person was helpful and took care of service needs plus financial assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Everyone there is extremely nice, and they have wonderful

Everyone there is extremely nice, and they have wonderful customer service. I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brought the car in for a recall and when I picked it up,

Brought the car in for a recall and when I picked it up, multiple things were stolen from the car. When it was addressed they said “oh so and so quit last week.” And didn’t do a single thing to fix it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have had a Wonderful Experience at Jeremy Franklin

I have had a Wonderful Experience at Jeremy Franklin Mitsubishi. Kenneth was Awesome! I will definitely refer friends or family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Brandon was a joy to work with.

Brandon was a joy to work with. He was very helpful and listened to exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service department is impossible to contact.

The service department is impossible to contact. Left voicemails back and forth for a week before finally getting in contact to find out if my car was completed. They completed service on my timing belt (under the hood) and also decided to "inspect" the contents of my center compartment, emptying it. Some items were located in the car, on the floorboards, while others were not. They helped themselves to one of my rear view mirror accessories. When I called to speak with the service manager, I was told they were gone for the weekend and would return the following Monday morning. I waited for 2 weeks with no contact from anyone. I'm extremely disappointed and feel violated. I will not be returning for any further service and will make sure to recommend any other service department so they don't steal anything from anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I didn't feel pressured over all and the service I

I didn't feel pressured over all and the service I received was above and beyond I appreciate you guys...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service Excellent Nice Good guality Friendly

Great service Excellent Nice Good guality Friendly Welcome Hospitality Careless Coaching Satisfying Brilliant Wonderful Successful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very nice people and worked around my work schedule!

Very nice people and worked around my work schedule! Made sure all my issues were taken care of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Upfront and honest.

Upfront and honest. Great communication Got the vehicle right in and had an answer the same day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Slarkin1, thank you for sharing your positive experience! Thank you for sharing your experience! We’re happy to hear that our team was able to provide you with upfront, honest service and quick communication. Providing prompt answers and solutions is something we always strive for, and we’re glad we could deliver that for you. We appreciate your trust and look forward to helping you again whenever you need us! Thank you, and have a fantastic day!