Group 1 GMC Westside

Buen trato, excelente personal y muy buenas ofertas que tienen en la agencia y sobre todo la atención

Always get excellent service. I always go there for my maintenance schedule and to get my state inspection

Excellent service from all Shamaley gmc team here at El Paso Tx very professional team thank you

Great work and timely. Disappointed vehicle was not cleaned, and paper floor mats were not used.

Very friendly answered all my questions very clean, pleasant environment, very professional very willing to help you and make sure your experience was very polite and pleasant

Always a great experience at Shamaley GMC in Elpaso Texas! Octavio is very professional and Martin kept me updated on my vehicle very kind gentleman Gilbert the technician made the little video to show what was being done to my car and what he recommended I do soon. I could not ask for a better experience I trust this dealership to give me the best service at affordable prices . Shamaley service staff thank you! For maintaining my vehicle for me! Oh I don’t want to forget the cashier she is super sweet! Thank you shamley gmc for making me feel welcome!

Great service department got my truck serviced in a timely manner friendly and respectful staff.

Very good service was very fast very friendly. Can’t say enough on how good the customer service was definitely do business again.

Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.

Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.