Group 1 GMC Westside

Good and fast experience. Brought my vehicle in morning and had it by the afternoon. The service rep was professional and friendly and kept me updated

Llev� mi GMC Sierra a la agencia para su primer servicio y termin� con una experiencia que deja mucho que desear. Al dejar la camioneta, me contactaron diciendo que urgentemente necesitaba un filtro de cabina. Aunque el precio que me ofrecieron era cuatro veces mayor al valor real, decid� aceptarlo entendiendo que estaba en una agencia. Lo que no me dijeron es que, adem�s de ese sobreprecio, tambi�n me cobrar�an una cantidad similar solo por instalarlo. En la cotizaci�n aparec�a ?reemplazo de filtro?, pero eso no inclu�a la mano de obra para ese mismo reemplazo. B�sicamente, cobraron por el filtro y luego nuevamente por cambiarlo? como si fueran dos servicios distintos. Este tipo de pr�cticas me parecen enga�osas y nada transparentes. No recomendar�a este servicio, y despu�s de esto, definitivamente regreso a RAM.

I'm not happy with the service, they sold me premium service that in reality was only the basic oil change, but higher price.

David Logston, Brian Navar, and their team are always professional and do great work in the service department. Scheduling, drop off and pick up are always a smooth process

Excellent customer service , great service. Overall a satisfactory experience. Best prices overall for the service looking for. The employees are very knowledgeable and attentive to customer needs.

Charles was courteous, but when I spoke to him on the phone, he quoted me a price of $675 and said he'd get me at least a $25 discount for my senior, first responder and veteran status. But when I received his voice-mail he quoted $775 with a $75 discount. Turned out to be about a $50 to $75 dollar difference. I spoke to him when I picked up the truck, but he disagreed what was spoken. I didn't want to argue about $50, but I know what I heard.

There seemed to be a breakdown between the finance manager, my credit union and what I was supposed to provide in the way of payment and insurance information. This meant that I had to come back a third time with a cashier check. Fortunately the fm was off that day so things went smoothly and quickly.

Excellent service Carlos was awesome will highly recommend shamaley GMC. Love the video from the technician

Terrible. Went in for inspection and oil change and right off the bat the service rep made stupid ?joking? comments about not dropping off the vehicle, they don?t do inspections with GEICO insurance, all of it?s going to be 7k, blah blah stupid comments followed by ?oh I?m kidding?. Then once time to pick up he calls to say ?we made a mistake please come here with $ 700? now I assume he?s kidding due to all his prior stupid remarks. However he tells me the 25k mile checks along with oil change was preformed first therefore he could not preform an inspection as it wouldn?t pass because they unplugged the battery to do initial checks. I pause and he says ?do you understand?. Yes I am a female but I do understand basic logic and therefore basic logic is to perform a state inspection when the vehicle arrives instead of performing checks and oil changes. Why would anyone fix problems prior to inspection doesn?t the state want to know how the vehicle drives as I?m arriving the shop. My inspection was not preformed and now an extra trip has to be made for an inspection to be done after I asked several times to assure its completion. I am beyond furious, I understand trying to joke to ?make your day go by faster? but mistakes are made when you don?t pay attention. This was stupid and unnecessary. I do not have all the time in the world yo just come back 2 days later so you can fix a mistake that never should have occurred in the first place. It was a waste and today was a waste of a trip to a dealership that was unprofessional, do not understand basic common knowledge, or they simply take advantage of female customers whatever the case may be it was the worst experience and the will never give them my respect or business again.

Worst ever. Went in for inspection and oil change and right off the bat the service rep made stupid “joking” comments about not dropping off the vehicle, they don’t do inspections with GEICO insurance, all of it’s going to be 7k, blah blah stupid comments followed by “oh I’m kidding”. Then once time to pick up he calls to say “we made a mistake please come here with $ 700” now I assume he’s kidding due to all his prior stupid remarks. However he tells me the 25k mile checks along with oil change was preformed first therefore he could not preform an inspection as it wouldn’t pass because they unplugged the battery to do initial checks. I pause and he says “do you understand”. Yes I am a female but I do understand basic logic and therefore basic logic is to perform a state inspection when the vehicle arrives instead of performing checks and oil changes. Why would anyone fix problems prior to inspection doesn’t the state want to know how the vehicle drives as I’m arriving the shop. My inspection was not preformed and now an extra trip has to be made for an inspection to be done after I asked several times to assure its completion. I am beyond furious, I understand trying to joke to “make your day go by faster” but mistakes are made when you don’t pay attention. This was stupid and unnecessary. I do not have all the time in the world yo just come back 2 days later so you can fix a mistake that never should have occurred in the first place. It was a waste and today was a waste of a trip to a dealership that was unprofessional, do not understand basic common knowledge, or they simply take advantage of female customers whatever the case may be it was the worst experience and the will never give them my respect or business again.