Reviews
Great service provided by service associate Charles,
Great service provided by service associate Charles, keeping me informed of parts delivery and service issues and providing timely updates. Accurate and friendly customer service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Manuel! We appreciate your kind words about the great service provided by Charles. We are glad to hear that he kept you informed and provided you with friendly and accurate service. At Shamaley Buick GMC, we strive to keep our customers well-informed and satisfied. We look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Excellent service!
Excellent service! We’re a returning customer and Mario has us won over. Will continue to do business with Mario.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Marissa at service provided great customer service.
Marissa at service provided great customer service. She was very attentive and explained required service needed. Got in an out quickly with scheduled appointment. Much appreciated
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for your praise and kind comments about Marissa. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service and great attitude from everybody
Excellent service and great attitude from everybody involved in the team and very fast response about the problem my truck had, that was very helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Victor! We're thrilled to hear that you had an excellent experience with our team at Shamaley Buick GMC. It's great to know that our quick response to your truck's issue made a difference for you. We appreciate your kind words and hope to assist you again in the future! Sincerely, The Shamaley Buick GMC Team
The dealership was real, clean.
The dealership was real, clean. People were very nice. Will definitely buy another vehicle from them again.A plus on service
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Terrible service , an oil change does not take 2-3 hours
Terrible service , an oil change does not take 2-3 hours long to make , and they have 0 regard on their customers , very disappointed
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. David Logston General Manager Group 1 GMC Westside dlogston@group1auto.com (915) 231-4000
Amazing service!
Amazing service! Friendly staff. Was kept up on the status of my vehicle the entire time. Will definitely return for all my future service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful feedback, Evangelina! We're thrilled to hear that you had an amazing experience with our friendly staff at Shamaley Buick GMC. Keeping our customers informed is a priority, and we're glad that you felt well taken care of. We look forward to seeing you again for all your future service needs! Sincerely, The Shamaley Buick GMC Team
Excellent service and courteous staff.
Excellent service and courteous staff. I took the shuttle to and from the dealership and driver was very friendly and professional..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lupe, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.
Worst service department i have seen at a dealership.
Worst service department i have seen at a dealership. This dealership employees have sticky fingers. Do not use the facility. I have never felt so violated
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out regarding your recent concerns. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. David Logston General Manager Group 1 GMC Westside dlogston@group1auto.com (915) 231-4000
Martin was on top on every follow up even to advise that
Martin was on top on every follow up even to advise that was still waiting for an answer from upper management. He was able to understand the situation and resolve in a promptly manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!