Reviews
Edgardo is a great service representative.
Edgardo is a great service representative. He explains anything required and answers all questions pleasantly. Don?t have anything else to make the twenty five words required. That is a foolish requirement if not needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, we appreciate this feedback on Edgardo — thank you for choosing Steven Toyota!
Nic in the service dept kept me updated step by step on
Nic in the service dept kept me updated step by step on what needed to be done to my car. Great job Nic . You did an excellent job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Peggy - Nic and the team will appreciate the shoutout! Thank you for choosing Steven Toyota.
I went in for a routine inspection and there were some
I went in for a routine inspection and there were some recommendations that were brought to my attention to keep my car running smoothly on the road. Thank you for the advise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to have shared our knowledge with you, Sonja! Thank you for choosing Steven Toyota and for your feedback.
Excellent Service Great People and Very clean and
Excellent Service Great People and Very clean and comfortable Facilities I recommend Very Punctual With The Appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this review of our team, Victor! We appreciate your business and look forward to welcoming you back to Steven Toyota next time.
My Service Advisor Nicholas Greco was, as always,
My Service Advisor Nicholas Greco was, as always, exemplary. He strives to delight his customers. He is the definition of an ?engaged? employee. The service team leader sent a video of his progress and a rear brake issue. Good catch. Once again I misdiagnosed the issue. Eventually I?ll simply describe the symptoms and let the pros troubleshoot.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we can't thank you enough for your continued business and your positive review of Nicholas and the team! We are always happy to help and look forward to welcoming you back to Steven Toyota!
Jose was very pleasant helping me with getting the car
Jose was very pleasant helping me with getting the car towed by Simmons wrecker. I didn't pickup the car as my dad did. After he drove off the lot the car started steaming as radiator fluid was leaking. Dad put water in to radiator to keep car going. I hope you all will check this out for us.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback about your Steven Toyota experience. We will share your comments with our team, but please also reach out to us at your convenience. Thank you, Blair Vile - Service Manager - 540-434-1400
Hoger and the team at Steven Toyota worked with us to
Hoger and the team at Steven Toyota worked with us to purchase a beautiful used car in excellent condition within our budget. They answered our questions, were transparent in negotiations and valued our trade-in more than fairly. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sarah, it is terrific to hear that you left our dealership with a reliable car that met your budget! We are so glad that Hoger provided such a positive experience through transparent and communicative care. Thank you for choosing Steven Toyota!
Hoger and the team at Steven Toyota worked with us to
Hoger and the team at Steven Toyota worked with us to purchase a beautiful used car in excellent condition within our budget. They answered our questions, were transparent in negotiations and valued our trade-in more than fairly. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sarah, your recommendation means a lot to us! We are so glad that Hoger and the team took such great care of you and got you into a new ride. Thank you from all of us at Steven Toyota!
Professional, knowledgeable, and friendly.
Professional, knowledgeable, and friendly. Overall it was a positive experience. I would recommend Marcus Johnson to any other prospective buyers. The vehicle meets and exceeds all expectations!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aaron, we're happy to hear that Marcus and the Steven Toyota team provided you with a positive experience! Thanks for recommending us, and enjoy your new ride!
Good service and friendly staff.
Good service and friendly staff. Wait was a little long but I did recommendation by yhe servic r tech.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Judy, thank you for your patience and understanding! We're glad to hear that our Steven Toyota team provided good service despite the wait. We appreciate your feedback!